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Sales Associate

1 month ago

West Bloomfield, United States Ace Hardware Full time

Description:About Walnut Lake ACE HardwareWe are a locally owned & operated ACE Store located in West Bloomfield Michigan. The store was opened in 2015 and has grown larger and more profitable every year.General SummaryThe Sales Associate is the primary person responsible for providing customer service. You will also perform receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & ResponsibilitiesInclude the following. Other duties may be assigned.Customer Service:•Provide a positive representation of Walnut Lake ACE Hardware•Proactively assist customers in solving problems. Typically this involves them buying merchandise to perform simple home preservation tasks like plumbing, electrical, painting and mechanical jobs. Customers also come to ACE for assistance with outdoor maintenance and yard & gardening improvements. •Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.•Possess a friendly outgoing demeanor; work well with customers as well as associates.•Ensure all pages and calls are answered promptly, courteously and effectively.•Forward any customer complaint that cannot be handled to a member of management.•Possess strong product knowledge and knowledge of store layout and location of products.•Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.Store Operations•Assist in creating a positive, professional and safe work environment.•Assist with receiving, checking in and stocking of merchandise throughout the store.•Assist with rotating back stock out to the sales floor.•Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.•Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.•Periodically assist with merchandise resets through the store.•Ensure signage is current throughout the store.•Operate forklift with proper training.•Communicate any Store Support Center issue to General Manager for follow up.•Communicate any merchandising, cost control or sales idea to General Manager.•Participate in store meetings.•Be professional in appearance and actions.•Perform all other duties as assigned.Education/TrainingHigh School or GED equivalent.ExperienceFormal retail experience preferred. Simple home repair experience is a plus. Outdoor power equipment usage and / or BBQ grilling experience is a plus.Physical DemandsStanding, walking, lifting (up to 40 lbs) and climbing.Compensation PackageWe offer a competitive pay range $14-$18 per hourMerchandise discounts Consistent work shift scheduleFull Time Employees are also eligible for:Medical, Dental & Vision InsurancePaid Vacation and Holidays Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.Requirements:Basic computer skills i.e. web browser navigation and basic Personal Computer skills (Keyboard, mouse, MS Word, EXCEL) are required.