eCommerce Senior Associate

3 weeks ago

St Petersburg, United States HSN Full time

Thank you for your interest in joining our team Qurate Retail Group comprises six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce (""vCommerce""), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity

Reporting to the Sr. eCommerce Manager, the eCommerce Sr. Associate is responsible planning, strategizing and overseeing the execution of the assigned division and its respective brands, categories and events. KPIs are centered around conversion, digital sales and off-air sales. Understanding the influence of the marketing channels to the business and the digital platform is critical in building successful omni-channel strategies which drive strong conversion and digital sales.

You'll partner with the Sr Manager and digital planning partners to analyze metrics and recommend the necessary promotions and events to exceed KPIs. This is a highly cross functional role with strong dependencies on relationship building, both with internal and vendor partners.

You will also oversee and prioritize workload for your direct report, the eCommerce Associate and collaborate with other Sr. associates for consistency and balance in workload across the divisions.

Who We Are

HSN takes shoppers on a journey - embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

Your Impact

  • Optimize points of entry inclusive of product landing pages, product detail pages and content pages.
  • Identify new and innovative selling methods while learning and applying platform and category best practices.
  • Prioritize the assigned category's content, including video and lifestyle requests captured in-house or by vendor partners.
  • Lead category initiatives inclusive of events and launches, prepare and present in brand/category strategy meetings, develop content strategy for assigned category, brands, and products including Today's Special and other key items.
  • Partner with Analytics team to identify gaps and/or areas of opportunity for improving performance across platforms based on metrics.
  • Use data-driven insights including established customer segments to develop initiatives that provide a more relevant shopping experience for our customer according to her preferences.
  • Assist the eCommerce Associate with weekly and monthly recaps with recommendations that translate into actionable next steps to drive off-air sales and conversion.
  • Lead a small team by example to achieve larger business objectives.
  • Focus on relationship development by building partnerships with broader teams across the organization.
  • Partner with Merchandising, Planning, Creative, and Content to strategize driving items, brands, categories and overall eCommerce strategies to meet off-air sales and conversion goals.
  • Responsible for participating in weekend on-call duties once per quarter
  • Demonstrated attention to detail
  • Must exhibit customer focus, strong time management skills, a professional demeanor and positive attitude
  • Proactive in solving problems, listening, and negotiating
  • Demonstrated ability to positively influence and develop consensus with teams not in a direct report alignment
What You Bring
  • Education: Bachelor's degree in merchandising/marketing/eCommerce sales or equivalent business experience.
  • Experience: 3-5 years experience in an eCommerce environment, or equivalent combination of training and experience required.
  • Must exhibit strong analytical and critical thinking skills
  • Proficiency in a digital analytics platform such as Google Analytics, Adobe Analytics or Tableau, Microsoft Office suite & windows based systems

Remote work is not permitted in NYC at this time.

#LI-ST4 #LI-Hybrid

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