Customer Service Specialist

Customer Service Specialist Join Nimble as Customer Service Specialist with strong background in warehouse operations. Link between customers and fulfillment team. About Nimble Nimble is a robotics and AI company inventing and scaling autonomous logistics with intelligent robots to enable fast, efficient, and sustainable commerce. Were developing generalized robot intelligence and building general-purpose mobile manipulator robots to perform all core warehouse functions. We recently closed a $106M Series C funding round at a $1 billion valuation and are growing an all-star team. Key Responsibilities Act as primary point of contact for customer inquiries related to orders, shipments, inventory, and returns. Work on-site with warehouse teams to ensure orders are picked, packed, and shipped accurately and on time. Track, monitor, and resolve customer issues, including delayed or damaged shipments, stock discrepancies, and special order requests. Log, classify, and track escalations in coordination with customer success and operations teams, ensuring issues are documented accurately and actioned promptly. Analyze order trends, delivery performance, and service metrics to identify and address process gaps. Escalate complex issues to the Customer Experience Manager for deeper investigation or remediation as needed. Maintain accurate records in our WMS. Own incident closure, confirming resolution details with warehouse teams and communicating final status updates to internal and external stakeholders. Collaborate with logistics partners and carriers to manage delivery exceptions and ensure on?time performance. Develop and communicate proactive updates to customers about order status or product availability. Support continuous improvement efforts in warehouse processes to enhance accuracy and customer satisfaction. Provide feedback to internal teams (purchasing, operations, sales) on recurring issues or customer pain points. Qualifications 24 years of experience in warehouse, logistics, or fulfillment operations, preferably in a customer?facing or support capacity. Deep understanding of warehouse workflows (receiving, put?away, picking, packing, shipping, inventory control). Demonstrated ability to investigate and resolve operational issues such as delayed orders, damaged shipments, or stock discrepancies. Hands?on experience with WMS and Customer Relationship Management (CRM) platforms (e.g., Manhattan, NetSuite, SAP, Salesforce, Zendesk, or custom systems). Excellent written and verbal communication skills with the ability to translate operational findings into clear, professional updates. High attention to detail and organizational discipline when logging, tracking, and closing escalations. Analytical mindset with proficiency in Excel, Google Sheets, or Sigma for tracking metrics and trends. Self?starter who thrives in fast?moving environments and can balance on?floor investigation with structured documentation. Compensation $75,000 - $90,000 a year. This position will also receive generous equity. Benefits Paid Time Off Health Insurance Paid Parental Leave Commuter Benefits Referral Bonus 401k Equity Equal Opportunity Employer Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws. #J-18808-Ljbffr