Customer Experience Specialist

About Nimble
Nimble is a robotics and AI company inventing and scaling autonomous logistics with intelligent robots to enable fast, efficient, and sustainable commerce. We're developing generalized robot intelligence and building general-purpose mobile manipulator robots, the first in the world capable of performing all core warehouse functions. We've recently closed a $106M Series C funding round at a $1 billion valuation and we're continuing to grow our all-star team.

Our mission is to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial.

Our long-term vision is to invent the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – using next-gen intelligent robotics to deliver faster, more efficient, and more sustainable commerce.

We were founded from the AI labs at Stanford and Carnegie Mellon. We're backed by the World's most prestigious investors and Nimble's Board of Directors includes AI and robotics legends like like Marc Raibert (Founder of Boston Dynamics), Fei-Fei Li (Chief Scientist of AI at Google, Director of Stanford's AI lab), and Sebastian Thrun (Founder of Google X, Waymo, Kitty Hawk, and Udacity)

Join us to leave your mark on the future of robotics, AI, and logistics

Link: Introducing Nimble – Intelligent Fulfillment Robots at Scale

Why Join Nimble?
At Nimble, we are committed to building legendary products, a legendary team, and a legendary legacy. Join us and become part of an ambitious, humble, and resourceful culture where your work will leave a lasting impact on the future of robotics and commerce.

Nimble's Core Values
Be relentlessly resourceful
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Challenge the status quo. Make the impossible, possible. Do whatever it takes.
Be legendary
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Be the best at whatever it is that you do. Leave your mark. Motivate and inspire others.
Be humble
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Leave your ego behind. Have a growth mindset. Learn and improve yourself every day.
Be dependable
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Take ownership and deliver. Be loyal to your team and Nimble's mission.
Overview
We're looking for a Customer Experience Specialist with a strong background in warehouse operations to serve as the link between our customers and our fulfillment team. This role ensures that every order, inquiry, and issue is handled with accuracy, urgency, and professionalism. The ideal candidate understands the rhythm of warehouse workflows—receiving, picking, packing, shipping, and inventory control—and can translate those operational realities into excellent customer experiences. Working closely with operations leads and customer success, this role bridges what happens on the floor with the performance and visibility our customers expect.

Key Responsibilities

• Act as the primary point of contact for customer inquiries related to orders, shipments, inventory, and returns.
• Work on-site with warehouse teams to ensure orders are picked, packed, and shipped accurately and on time.
• Track, monitor, and resolve customer issues, including delayed or damaged shipments, stock discrepancies, and special order requests.
• Log, classify, and track escalations in coordination with customer success and operations teams, ensuring issues are documented accurately and actioned promptly.
• Analyze order trends, delivery performance, and service metrics to identify and address process gaps.
• Escalate complex issues to the Customer Experience Manager for deeper investigation or remediation as needed.
• Maintain accurate records in our WMS
• Own incident closure, confirming resolution details with warehouse teams and communicating final status updates to internal and external stakeholders.
• Collaborate with logistics partners and carriers to manage delivery exceptions and ensure on-time performance.
• Develop and communicate proactive updates to customers about order status or product availability.
• Support continuous improvement efforts in warehouse processes to enhance accuracy and customer satisfaction.
• Provide feedback to internal teams (purchasing, operations, sales) on recurring issues or customer pain points.

Qualifications

• 2–4 years of experience in warehouse, logistics, or fulfillment operations, preferably in a customer-facing or support capacity.
• Deep understanding of warehouse workflows (receiving, put-away, picking, packing, shipping, inventory control).
• Demonstrated ability to investigate and resolve operational issues such as delayed orders, damaged shipments, or stock discrepancies.
• Hands-on experience with WMS and Customer Relationship Management (CRM) platforms (e.g., Manhattan, NetSuite, SAP, Salesforce, Zendesk, or custom systems).
• Excellent written and verbal communication skills with the ability to translate operational findings into clear, professional updates.
• High attention to detail and organizational discipline when logging, tracking, and closing escalations.
• Analytical mindset with proficiency in Excel, Google Sheets, or Sigma for tracking metrics and trends.
• Self-starter who thrives in fast-moving environments and can balance on-floor investigation with structured documentation.

$75,000 - $90,000 a year

The above range is the salary range. This position will also receive generous equity

Culture
We embrace challenges and strive to make the impossible possible each day. We're not in this to do what's easy or to be mediocre. We want to create something legendary and leave our mark on the world. We're ambitious, we're gritty, we're humble and we're relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit

Press
Link: Nimble Closes $106 Million Series C Funding Round, Scales Fully Autonomous Fulfillment with FedEx

Link: FedEx Announces Expansion of FedEx Fulfillment With Nimble Alliance

Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.

Nimble's Benefits
Paid Time Off
Enjoy the time you need to travel, rejuvenate, and connect with friends and family.

Health Insurance
Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.

Paid Parental Leave
Enjoy paid bonding time following a birth.

Commuter Benefits
Take the stress out of commuting with access to fully-paid parking spots.

Referral Bonus
Get a cash bonus for any friend or colleagues that you refer to us that we end up hiring.

401k
Contribute towards a 401k for retirement planning.

Equity
Be an owner in Nimble through our equity program