Registration Representative, ER

3 weeks ago

Fountain Valley, United States MemorialCare Health System Full time
Description

Title: Registration Representative

Location: Fountain Valley, CA

Department: Admitting

Status: Per Diem

Shift: Day (8hr shifts)

Pay Range: $22/hour

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Purpose Statement / Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center's strategic plan and participate in and advocate performance improvement/patient safety activities.

The Registration Representative (PD) is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits. The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The registration representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Essential Job Outcome

Section II of the CAT. Specific job-related responsibilities and duties.

1. Adheres to department policy of using two patient identifiers ensuring correct information appears on all documents, armbands, and labels. Adheres to a verbal verification of armband placement.

2. Avoid HIPAA violations by accurately entering information into the Epic system to avoid passing on defects such as incorrect PCP, guarantor and insurance information.

3. Interviews, pre-registers and registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE, insurance websites to ensure accurate and efficient registrations.

4. Ensures that all registration forms are complete, signed, scanned and indexed in Epic timely. Enters notes in referral or auth/cert and uses billing indicator as needed.

5. Delivers excellent customer service using "Simply Better" and AIDET principles with patients, staff, and visitors. Maintains effective working relationships with co-workers and others. Utilizes Simply Better recognition cards or any other communication regarding customer service.

6. Collects and posts patient financial responsibility including deposits, copays, deductibles, estimates, and/or coinsurance timely and accurately. Drops payment in the safe or cash drawer timely. Based on a monthly department cash collection goal.

7. Participates in and supports department specific performance improvement education, training, staff meetings, and projects. (Employee Engagement survey, service excellence, etc.) Promotes and participates in the employee engagement action plan). Assists with improving the score.

8. Maintains an accuracy of 95% or better by selecting the correct insurance plan and IPA code. Monitors and manages assigned work queues to maximize productivity by meeting department standards.

9. ER and L&D Registration: abides by the Emergency Medical Treatment and Labor Act (EMTALA) and with the Medical Screening Exam (MSE) process. PBX: Answers incoming calls timely using Simply Better scripting and routes calls professionally and appropriately. Follows paging protocols and trains new hires as needed.

10. Adheres to MHS time and attendance policy #357. Clocks "in and out" of MTM accurately with minimal clocking errors for each scheduled shift. Signs off by the end of the pay period.

11. Other duties as assigned.

Qualifications

Experience

List the minimum experience, skills, knowledge and abilities required to do the job.

•5-years or more of experience in hospital admitting, physician office, or equivalent healthcare

•Must communicate effectively and clearly both verbally and in writing

•Strong customer service skills

•General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima

•Bi-lingual (English/Spanish, or English/Vietnamese) preferred

•Positive work ethic

•General computer skills required including: electronic medical record and Microsoft Office

•Knowledge of medical terminology

Education

List the education licensures or certifications preferred or required to do the job.

•High school graduate preferred

•Medical Terminology related course or certificate preferred

  • Registration Representative, ER

    3 weeks ago

    Fountain Valley, United States MemorialCare Health System Full time

    Title: Registration Representative Location: Fountain Valley, CA Department: Admitting Status: Per Diem Shift: Day (8hr shifts) Pay Range: $22/hour At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in...

  • Registration Representative, ER

    6 days ago

    Fountain Valley, United States MemorialCare Medical Group Full time

    This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Pr Registration, Representative, Customer Service, Medical, Insurance, Healthcare, Patient

  • Registration Representative

    1 week ago

    Fountain Valley, United States MemorialCare Health System Full time

    Title: Registration Representative Location: Fountain Valley, CA Department: Admitting Status: Per diem Shift: Variable days including weekends (8hr shifts) Pay Rate: $22.00/hr At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands...

  • Registration Representative

    1 week ago

    Fountain Valley, United States Orange Coast Memorial Medical Center Full time

    Description Title: Registration Representative Location: Fountain Valley, CA Department: Admitting Status: Per diem Shift: Variable days including weekends (8hr shifts) Pay Rate: $22.00/hr At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our...

  • Registration Representative I

    3 weeks ago

    Apple Valley, United States psg Full time

    We are looking for a Registration Representative I for the Admitting Registrations Department at St. Mary Medical Center. Location Apple Valley, CA Work Schedule: Part Time - 40 Biweekly Hours Shift: 8-hour, Days (Variable Shifts) Job Summary: Under Registration, Representative, Patient, Customer Service, Financial, Education, Staffing, Medical

  • Patient Registration Representative

    1 week ago

    Grass Valley, United States CommonSpirit Health Full time

    Overview: Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...

  • Patient Registration Rep

    1 month ago

    Grass Valley, United States CommonSpirit Health Full time

    Overview Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...

  • Patient Registration Rep

    4 weeks ago

    Grass Valley, United States Sierra Nevada Memorial Hospital Full time

    **Overview** Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...

  • Patient Registration Rep

    2 weeks ago

    Grass Valley, United States Dignity Health Full time

    **Overview**Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...

  • Patient Registration Rep

    2 weeks ago

    Grass Valley, United States Dignity Health Full time

    **Overview** Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...

  • Patient Registration Rep

    2 weeks ago

    Grass Valley, United States CommonSpirit Health Full time

    Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of health...

  • Patient Registration Rep

    2 weeks ago

    Grass Valley, California, United States Dignity Health Full time

    OverviewDignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...

  • Member Service Representative

    5 days ago

    Fountain, United States YMCA of the Pikes Peak Region Full time

    Overview: Member Service Representative The YMCA of the Pikes Peak Region is looking for a pleasant and friendly Member Service Representative to join our team! As the front-line-employee, your role will be extremely important for improving member experience and satisfaction. Your goal should always be to make our members and visitors feel welcome and...

  • Receptionist

    3 days ago

    Fountain Valley, United States PACS Inc Full time

    Provide general administrative and clerical support. Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor. Answer telephone calls and take messages or forward calls. Check visitors in and direct or escort them to specific destinations; Inform other employees of visitors' arrivals and cancellations. Maintain visitor...

  • COTA-Fountain Valley Healthcare PT

    1 week ago

    Fountain Valley, United States PACS Inc Full time

    Treat patients as directed by the Occupational Therapist. •Record daily treatment notes and weekly progress notes per OT Board. •Treat patients per the physician treatment plan. •Assist nursing department with training of Restorative Aides. •Communicate with supervisor and other health team members regarding patient progress, problem and plans....

  • Director of Engineering

    2 days ago

    Fountain Valley, United States Orange County Water District Full time

    FLSA: Exempt The Director of Engineering oversees the Engineering department of the Orange County Water District and is responsible for developing, implementing, and coordinating engineering activities. Under general administrative direction, plans, directs, manages, and oversees the activities and operations of the Engineering Department including long-term...

  • Patient Access Representative

    4 days ago

    Valley Park, Missouri, United States Park Nicollet Methodist Hospital Full time

    Methodist Hospital is looking to hire a Patient Access Representative to join our team Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary:This position is responsible for creating a first impression of Methodist Hospital to our patients, visitors...

  • Patient Service Representative

    1 week ago

    Grass Valley, United States Dignity Health Full time

    Overview Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...

  • Patient Service Representative

    2 weeks ago

    Grass Valley, United States Sierra Nevada Memorial Hospital Full time

    **Overview** Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...

  • Patient Service Representative

    2 weeks ago

    Grass Valley, United States Dignity Health Full time

    **Overview**Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...