Service Writer/Advisor

3 weeks ago

Marietta, United States Marietta Auto Sales INC Full time

Looking for motivated, high energy Service Writer to join our Marietta Auto Sales service team. We continually strive to create a positive workplace that promotes the highest level of customer satisfaction for all of our service guests. We are looking for dedicated, enthusiastic, and motivated professionals who share the same vision and passion that we do.

We are looking for and experienced Automotive Service Advisor who would like to work in a productive, safe and professional environment. The following would be the duties and responsibilities of this position:

Answer questions from customers and service providers. Use your expert knowledge to understand the client's problems and explain their needs to staff for satisfactory service delivery. Service Writers also schedule appointments, process orders, monitor delivery and handle customer complaints.

This is a full time position with Monday thru Saturday work hours 9am to 6pm

Requirements

  • Previous dealership experience is a huge plus but not required
  • Enthusiastic with high energy throughout the workday
  • Outgoing with a friendly personality, especially while handling objections & writing service orders
  • Have quality customer service skills
  • Possess strong communication skills
  • X-Time experience is preferred but not required
  • DealerTrack is preferred but not required
  • Must pass a pre-employment drug screen
  • Current driver s license with clean record
  • Ability to lift upwards of 50 pounds
Responsibilities
  • Write service orders for customer who bring in boats or call in over the phone.
  • Help get technicians the parts needed for job
  • Bill out work orders when jobs are complete
  • Answer Incoming and Outgoing Calls to Customers
  • Interact with customers, listen to their questions and concerns and provide timely responses
  • Educate clients about the company's products, services and offers.
  • Service writers follow our policies and procedures related to cash, credit card, check and closing out repair orders.
  • Schedule appointments, take orders, monitor service progress, calculate charges and process payment
  • Review customer accounts and report changes to internal staff.
  • Manage complaints, returns and resolve customer grievances.
  • Record customer details and transactions.
  • Serve as a link between customers and different departments in the organization.
  • Interact with customers, listen to their questions and concerns and provide timely responses.
  • Educate clients about the company's products, services and offers.
  • Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
  • Review customer accounts and report changes to internal staff.
  • Manage complaints, returns and resolve customer grievances.
  • Record customer details and transactions.
  • Serve as a customer relationship manager.
  • Serve as a link between customers and different departments in the organization.
  • Marietta Auto Sales is a highly sought after automotive dealership.We pride ourselves on employee friendly principals and practices. We have a relaxed atmosphere and are looking for the right candidate to fill this position.

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