Reservation Specialist

4 days ago

Cripple Creek, United States Chamonix Casino Hotel Full time
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
  1. Operates a computer-based telephone system routing internal and external calls to appropriate departments.
  2. Handles and tracks all guest related issues and their needs using Agilisys software.
  3. Utilizes the property management system to provide personalized service to the hotel guests and uses it in support of Front Desk staff including room charges, guest privacy, etc.
  4. Obtains reports on cash paying guests from Agilisys and posts charges to guest accounts.
  5. Enters and confirms guest wakeup call requests into the IP Agent telephone system.
  6. Places out of state and international calls.
  7. Takes restaurant reservations.
  8. Coordinates specific information to both internal and external inquirers, as required.
  9. Performs various clerical duties as required.
  10. Takes messages when employees cannot be reached.
  11. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
  12. Wears and maintains uniforms properly, including nametag and gaming license.
  13. Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS: Demonstrated knowledge of PBX telephone consoles and related equipment. Ability to interact with people over the telephone, including in stressful situations. Ability to promote positive relations with all callers. Knowledgeable of telephone systems and dialing procedures, including long distance, international, and internal.

EDUCATION AND/OR EXPERIENCE: Preferred recent and related customer service experience, preferably in a hospitality or gaming environment.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

REASONING ABILITY: Position operates within the scope of essential duties.

CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License.Must be at least eighteen (18) years of age.

OTHER SKILLS/ABILITIES: Ability to work cohesively with co-workers as part of a team. Must have good interpersonal communication skills and good PC skills. Ability to verify data input and correct errors. Basic data entry and/or word processing skills. Knowledge of policies and procedures for the imparting of directory information over the telephone. Clerical and basic office skills. Knowledge of customer service standards and procedures.

PHYSICAL DEMANDS: Essential duties require the ability to remain in a stationary position for extended periods of time while using a computer, talking on the phone, and completing paperwork. Essential duties may require routine walking, standing, kneeling, squatting, bending, and crouching with standard breaks. Essential duties require working a flexible workweek, including weekends and holidays, with overtime hours occasionally required.

WORK ENVIRONMENT: Essential duties involve working with large numbers of people while primarily in an inside environment, which are loud or contain high noise levels.

MATERIALS AND EQUIPMENT DIRECTLY USED: Various general office equipment, including computers, sticky notes, walkie talkies, shredders, telephones, printers, photocopiers, calculators, and staplers.

COMPENSATION AND BENEFITS:

$20.00+ per hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.

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