E-commerce Customer Experience Coordinator

4 days ago


Los Angeles, United States RAILS Full time

Rails, a leading contemporary apparel and lifestyle brand, is looking to expand its E-commerce Team. Candidates must have experience within the E-commerce channel. This is a great opportunity for someone who is eager to learn and acquire first-hand E-commerce experience within a quickly growing business.

Key Responsibilities:

  • Handling high volume of customer email inquiries and phone calls
  • Fielding live chat inquiries
  • Providing excellent customer service
  • Coordinating with E-comm Warehouse Team for timely shipping of orders
  • Reviewing and processing returns and exchanges
  • Reporting E-comm data to management on a regular basis
  • Working closely with E-comm Team to manage web inventory and promotional calendar

Requirements:

  • Shopify experience
  • Customer-centric with a positive attitude in high stress situations
  • Excellent verbal and written communication skills
  • Intermediate Excel skills at minimum
  • Ability to problem solve and troubleshoot
  • Creative thinker who is organized and efficient
  • Independent and driven for personal and professional success, with the ability to be a collaborative team player as well


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