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Liaison - Grand Rapids
2 months ago
Grand Rapids, MI
Job Summary:
Responsible for developing strategic relationships in key hospital accounts, facilitating the transition of prospective patients to Optalis centers, and serving as a liaison between key hospital accounts and Optalis Health & Rehabilitation Centers.
Responsibilities:
- Maintains a thorough knowledge of the centers' products and services, acuity capabilities and physician relations
- Invests a minimum of 75% of work time on referral management, interacting with hospital discharge planning staff daily, providing updates on pending referrals and gathering new referrals.
- Completes patient assessments as needed to make sound admission decisions.
- Uses IMPACT training to gain admission commitments from prospective referrals.
- Invests 25% of work time on face-to-face referral development completing integration calls to physicians, hospital and medical professionals and other related contacts.
- Provides and/or coordinates educational and informational presentations on Optalis programs and services for hospital departments and personnel.
- Makes IMPACT business calls to hospital social workers, physicians, hospital discharge planners and administrators, affiliated home health agencies and appropriate ancillary departments to better understand their program and service needs, and effectively communicates those needs with Optalis Senior Leadership.
- Develops relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the center.
- Actively seeks out and identifies new referral sources, prospects.
- Maintains a current target list of potential new referral sources.
- Develops an account plan, and updates monthly with future business activities.
- Maintains active involvement in key account committees and other groups.
- Account calls meet/exceed goal
- Achieves increase in referral sources
- Makes Fasttrack Admission decisions on at least 80% of all referrals reviewed
- Meet/exceed referral targets from assigned accounts
- Meet/exceed admission targets from assigned accounts
- Total occupancy for assigned centers at/above budget
- Quality Mix (Private, Medicare, Insurance) for assigned centers at/above budget
- Total Revenue for assigned centers is at/above budget
- Uses key account development systems and tools to manage referral sources
- Uses CRM to maintain up-to-date customer profiles on existing referral sources
- Uses IMPACT to fully understand the business needs of key accounts
- Schedules and leads effective presentations inside accounts
- Uses collateral material effectively
- Identifies new clinical niche opportunities
- Coordinates account activities with other Care Transition team members
- Coordinates with center team on special events that involve key hospital accounts and personnel
- Maintains a working knowledge of hospital market trend and competition
- Models customer service principals and promotes appreciation of our customers' needs
- Knows, understands and models Optalis mission and guiding principles
- Communicates customer objectives and expectations to other Optalis team members involved with the accounts
- Models superior customer service
- Establishes realistic expectations for service levels with referral sources and market contacts
- Plans and coordinates hospital marketing events and presentations
- Follows Optalis Policies and Procedures
- Performs any miscellaneous work assignments as may be required
- 90% local travel engaging in outside sales calls, including periodic overnight travel, as needed or as directed by Supervisor
- Bachelor's degree preferred. Considerable experience in a comparable position will be considered in lieu of degree.
- Prolonged periods of sitting, driving, standing or walking may be necessary.
- Must be able to lift up to 15 pounds at times.
- Must be able to execute the terms and conditions set forth in the Optalis Employee Handbook, including, but not limited to:
- Works in a safety-conscious manger, which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace. Reports any safety violations or hazards to supervisor
- Complies with company policies and procedures and local, state, and federal requirements
- Adheres to policy on Drug-Free Workplace
- Interacts in a tactful, diplomatic, and humanistic manner with patients, families, visitors, and co-workers to provide a safe, efficient, and therapeutically effective caring environment which ensures the self-respect, personal dignity, rights and physical safety of each patient and facility guest
- Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene, and dress code
Affirmative Action/EEO Statement:
It is the policy of Optalis Healthcare to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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