End User Support Technician

3 weeks ago

Carlsbad, United States Cynet Systems Full time

Job Description: Provide customer facing end-user support that includes. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement). Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end. Read, understand and comply with the companys safety policies, rules, procedures and practices. Notify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment. Promptly report to management all incidents, including injuries, illnesses and near misses. Observe general principles of incident prevention and participate in the requirements of the safety program. Use devices and wear PPE as per regulatory requirements and standards. Refrain from causing or participating in harassment or violence. Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices. When performing work on behalf of a clients work site, abide by the policies, rules, and procedures that are stipulated within the clients safety program. Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code. Comply with the provincial OHS Act, Regulations and Code. Set an example for good safety conduct.

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