MAC Support Technician
3 weeks ago
Job Responsibilities:
- Providing worldwide day-to-day support and customer service
- You will install, configure, and administer Windows and Macintosh Based Desktop systems hardware and software
- Supporting a Cloud Based system, application implementation to support business functions.
- Working with network staff to support corporate network and Internet Infrastructure
- Resolving technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets.
- Troubleshooting and solving common IT issues (password resets, computer hardware failures, access requests)
- Setting up computers and phones for new hires
- Support/Administer Active Directory, Exchange mail accounts, SharePoint, Microsoft Systems Center Configuration Manager, virus/spam detection, data backups
- Follow and implement security policies while carrying out desktop support
- Documentation as needed
- Physical movement of IT or other office gear as needed
- Be on-call and available 24x7 to expertly support our global staff
Required Qualifications:
- Please have excellent verbal and written communications skills
- Have strong customer service skills, including ability to listen, interpret and explain computer related concepts in non-technical terms.
- Windows 7 experience required
- Mac OSX support experience required
- VOIP phone support experience preferred
- Office #65 Support Experience preferred
- Desire to multitask and solve problems efficiently and quickly
- Hands-on experience with Microsoft desktop operating systems and software products
- Have a good working knowledge of Microsoft Active Directory, Microsoft Exchange and operating system
- Have experience supporting Cloud Based solutions a Plus
- Have experience supporting Office 365 an Plus
- Strong experience with a corporate IT ticket system
- Have experience with asset and software tracking preferred
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