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Systems Support Analyst

3 months ago

Cold Spring, United States Darling International Full time

Job Description

This candidate is responsible for providing technical support associated with all network communications aspects

of the manufacturing plants. This individual must have excellent interpersonal, verbal and written communication

skills. Areas of support include technology in the LAN, WAN, SDWAN, VPN, hardware associated with the

infrastructure (physical layer ‐ cabling, switches, routers, access points, firewalls). This position will work closely

with different Plant operations engineers and IT teams to provide support for network services.

Candidates will be installing Cisco Meraki switches and Palo Alto firewalls as well as cross training with convergent

server virtualization technologies running on VMware based hardware. The project will to deliver these technologies to manufacturing plants worldwide.

Responsibilities

Provides daily first tier support for all networking issues.

Meraki Switches, Palo Alto Firewalls

Cable/wiring issues

Monitors the health of all systems under the area of responsibility.

Analyzes and troubleshoots problems, escalates or re‐routes issues to higher qualified experts.

Assists in the designs and implementations of networking solutions.

Site assessments for upgrades of manufacturing networks

Identifies opportunities to improve and use new ideas and networking technologies to meet or exceed business objectives.

Manages vendor relationships as it depends on daily operational needs.

Skills, Qualifications, Technical Knowledge

Bachelor's Degree in Computer Science or Information Technology preferred

3 + years of experience in an operational support role in manufacturing environments with geographically dispersed locations.

Excellent written and verbal communication skills

Strong organization and planning skills

strong interpersonal / relationship management skills

Strong troubleshooting skills

Working experience with Cisco Meraki, Palo Alto firewalls, long range Ethernet, fiber connectivity, SD WAN and VMware solutions are a benefit to the candidate

Prior use of Meraki Systems Manager, Solar Winds and Palo Alto Panorama management suites is preferred

Experience with support of multi‐site, high‐availability networking solutions Cisco, VMware, Windows Server/Hyper‐V or related industry certifications desired

Work Environment

Duties will be carried out in an office environment

Position requires up to 30% travel

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