Tier 3 Network Support Engineer

4 weeks ago


Boston, United States SeaHill Consulting Group Full time

Exciting contract opportunity with a great companyCandidates must be US Citizens and able to clear background check.

No C2C or C2H for this role.

Key Responsibilities:

Experience: 12-16 years leading and executing Campus Support, project delivery, IT operations, or IT consultancy assignments to design, develop, deliver and support viable network solutions, preferably in Corporate or similar industry preferred.Gathering Network Design Requirements: Collaborate with stakeholders to gather network design requirements, ensuring alignment with customer standards.LAN/WLAN Technology Expertise: Utilize in-depth knowledge of LAN and WLAN technologies to design and implement robust network solutions.Deployment Strategy Leadership: Develop and lead deployment strategies, coordinating activities across suppliers, IT teams, and business stakeholders.Continuous Improvement: Drive continuous improvement initiatives, sharing knowledge and best practices within the community.Cisco router/switching/security certification or higher, requiredDay to Day Responsibilities:

Campus LAN Discovery: Collect and document Campus LAN discovery information for onboarding to the day-to-day support program.Design Requirements: Work with the design team to produce designs meeting customer standards and requirements.Deployment Coordination: Lead the deployment process, ensuring a smooth handover to operations by coordinating activities across various stakeholders.Incident Resolution: Proactively monitor and troubleshoot network issues, escalating incidents when necessary, and initiating corrective actions.Capacity Planning: Develop and implement network capacity plans, ensuring optimal network performance.Documentation: Develop and maintain detailed network documentation, including High-Level Design (HLD), Low-Level Design (LLD), system configurations, implementation plans, and test plans.Customer Interface: Serve as the customer interface for scheduling network changes and coordinate the Change Management process.Preferred Experience and Attributes:

Minimum Education: Bachelor's Degree in Electrical Engineering, Computer Science, Telecommunications or equivalent work experienceDesign Experience: Demonstrated experience in network design, requirement gathering, High-Level Design (HLD), Low-Level Design (LLD), and configuration deployment.Technical Knowledge: Proficiency in OSI Model, TCP/IP protocol suite, Layer-2 Switching, VLANs, Wi-Fi, authentication, security technologies, Internet, SDWAN, MPLS, Voice over IP, IP addressing, and subnetting.Networking Expertise: Expertise in configuring and managing Cisco LAN/WLAN, extensive experience in Networks and Telecommunications, and familiarity with network-based threats.IT Infrastructure Skills: Proficiency in routers, switches, WAN, LAN, TDM, VoIP, and other internetworking technologies.Management and Communication Skills: Strong communication skills, both verbal and written, and the ability to work effectively with suppliers and stakeholders.Certifications: Cisco router/switching/security certification (CCNP), and knowledge of Python programming and app development for programmable networks.IT Operations Experience: Proven experience in stakeholder and relationship management, negotiation skills, and working in an (partially) outsourced environment.Service Management: Awareness of Agile and Scrum methodologies, Service Management processes (Support Models, Service Level Management, Contract Management, and Supplier Management).

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