IT Engineer

2 weeks ago

Boston, United States Bitsight Technologies Full time

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

  • We invented the cyber ratings industry in 2011
  • Over 3000 customers trust Bitsight
  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Bitsight is seeking a motivated and detail-oriented IT Engineer with a focus on networking to support the scaling of our rapidly growing organization's information technology infrastructure. This role is an excellent opportunity for a candidate with hands-on experience in network administration and management, with the potential to expand their career in other areas of IT.

The individual will join the IT Engineering team at Bitsight, which is critical in ensuring that Bitsight's technology supports its business processes and provides a strong foundation for the company's operations and growth.

Primary Responsibilities

  • Oversee office network management, configuration, and optimization, ensuring robust connectivity and security.
  • Responsible for providing technical support, troubleshooting, and maintenance of the network infrastructure.
  • Monitor network performance regularly and respond to network connectivity issues and system outages.
  • Work closely with other IT team members and external IT vendors to ensure continuity of service and high-quality technical support for end-users.
  • Managing specialized support cases in person and remotely via ticketing queue, chat, or email.
  • Assist in the development of repeatable processes through written documentation.
  • Driven to research, self-study, and maintain proficiency in all areas of IT
  • Ability to analyze and provide feedback to improve processes and procedures for the team's benefit.
  • Achieve resolution for issues and projects within the projected time frame.

Skills and Experience

  • 2 to 4 years of experience in a similar role is required.
  • Strong understanding of network infrastructure, including LAN/WAN, firewalls, routers, and switches (Cisco Meraki, Palo Alto, Ubiquiti UniFi).
  • Experience in network hardware installation, configuration, and administration. (i.e., firewalls, switches, APs)
  • Excellent verbal and written communication in English
  • Display a strong understanding of project management, documentation, and completion of projects on a time-sensitive basis.
  • Strong problem-solving and troubleshooting skills
  • Experience administering macOS, iOS, and SaaS applications such as Google Workspace, Jamf, Okta, Slack, Jira, and Zoom.

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Bitsight's mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

The anticipated hiring base salary range for this position is US$80,000 to $100,000 annually for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight's good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package, including but not but limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.

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