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Contact Center Representative III

3 months ago

Baldwin Park, United States ICONMA Full time
Contact Center Representative III

Location: Irwindale, C
Duration: 3 Months with possible contract to hire

Description:
Position Overview:
nswers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.
Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.
Scheduler will work in the Rivergrade office via cubicle to support Access established scheduling needs via WQ.
Will make Outbound calls, cancel, reschedule, and schedule new appointments based on incoming requests.

Minimum Qualifications and Experience:
5-10 years of experience in customer service.
Experience in healthcare strongly preferred. Experience with EPIC strongly preferred.