Customer Service Representatives Bilingual
2 weeks ago
Location: Tempe, AZ
3-6 month contract to hire
This is 2 weeks on site training and then will shift to hybrid - (1 week in office and 1 week at home)
Schedule: Monday - Friday (2 day shifts available), 1 Saturday a month
Pay rate: $20/hr
Please note: You must be fluent in Both Spanish and English
Qualifications:
- At least 6 months to a year of prior customer service or engagement experience.
- Will be responsible for in-bound and out-bound calls with a call volume of 50-100 calls daily
- Ability to handle a high volume of calls efficiently.
- Willingness to learn and be trained in mortgage servicing processes (previous mortgage experience is not required).
- Attention to detail and ability to multitask in a fast-paced environment.
- Full two week training to acclimate - 2 weeks 100% onsite required, no missed days
- Handling both inbound and outbound calls.
- Managing a call volume of 50-100 calls daily.
- Assisting customers with inquiries, issues, or requests related to their accounts.
- Providing excellent customer service and ensuring customer satisfaction.
- Following call center protocols and procedures.
Job ID: JOB-235115
Publish Date: 24 Apr 2024
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