Product Intake Specialist

3 weeks ago

Phoenix, United States The RealReal Full time
About The Role
Our Authentication Centers (warehouses) are where the magic happens The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandise Operations Specialist, you will inspect the condition and gather pertinent information for all products that funnel into our warehouse, ranging from designer clothing and handbags to fine jewelry and watches. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match

What You Get To Do Everyday

  • Inspect consigned luxury products for condition and acceptance standards (Quality Control)
  • Input product specifications into company internal inventory system
  • Ensure monthly quota goals are met while upholding the highest company processing and quality standards
  • Utilize technology to capture key product information
  • Provide pertinent and accurate product information such as measurements
What You Bring To The Role

Minimum Requirements:
  • Adaptability and openness to change while maintaining a positive perspective
  • Experience working in a warehouse production, retail, or similar environment
  • Basic competency in computer usage with comfort learning new technologies
  • Proven ability to excel in a high-volume, repetitive, goal-driven environment
  • Self-motivation and a drive to achieve results
  • Exceptional attention to detail and organization skills
  • Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
  • Ability to stand for up to 8 hours at a time
  • Ability to read and write in English
  • Ability to take feedback/coaching and implement to improve and develop skills
  • Ability to follow and reference training guides
  • Ability to work both independently and collaboratively with a team
  • Ability to use available resources to make informed decisions with some degree of subjectivity, or able to appropriately partner with peers or leaders when decisions are unclear
Preferred Requirements:
  • Basic proficiency with Mac OS and Google Suite
  • Demonstrated ability to recognize opportunities within processes and provide constructive feedback
  • Interest in the fashion or retail markets and current trends
Compensation, Benefits, + Perks
  • Earning potential up to $ 20.40 ($17.50 plus incentives.) Applicable to employees who work a minimum of 40 hours per month.
  • $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental & Vision Insurance
  • Paid parental leave
  • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
  • State of the art, climate-controlled warehouse facility


The expected hourly rate for this role is 16.50-17.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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