Human Resources Coordinator

3 weeks ago


Pasadena, United States Mastech Digital Full time

Position Summary:

Under limited supervision, the Senior HR Service Center Representative processes moderate to complex Human Resources transactions related to employee changes and new hire information within specific HR programs, including pay, benefits (retirement, leaves of absence, disability, and workers compensation). This role acts as a key resource for Human Resources Representatives and other service center team members.

Education/License/Certification:

  • Required: High school diploma or equivalent
  • Preferred: Bachelor’s degree or some college-level coursework

Qualifications:

  • Strong customer orientation with excellent interpersonal, verbal, and written communication skills
  • Ability to process transactions with a 95% accuracy rate as measured by internal quality assurance performance metrics
  • Demonstrated typing proficiency (minimum of 45 words per minute) while interacting with customers on the phone
  • Experience navigating Windows-based Human Resources information systems
  • Ability to interact effectively with all levels of the organization
  • Attention to detail, accuracy, and quality
  • Strong analytical skills to identify root causes and conduct analyses
  • Ability to work independently under limited supervision, adhering to established HR Service Center guidelines and procedures
  • Willingness to adopt new work procedures and participate in training and quality assurance initiatives
  • Adherence to confidentiality rules and guidelines
  • Ability to work within a Labor/Management Partnership environment

Preferred Qualifications:

  • Experience with PeopleSoft 8.8
  • Proficiency in Outlook, Oracle, Salesforce, Taleo, Cisco, Microsoft Word, Excel, and PowerPoint

Key Responsibilities:

  • Respond to employee requests for information and process moderate to complex HR transactions related to employee pay, new hires, terminations, and personal status changes according to established policies and procedures, collective bargaining agreements, and laws
  • Enter, process, and retrieve employee data using Windows-based Human Resources systems
  • Handle escalated employee inquiries referred by HR Representatives and other HR Service Center staff
  • Resolve ongoing HR-related issues and track employee data using HR information systems and call center systems
  • Conduct case management to meet employee needs and provide one-on-one training to HR Representatives and other service center employees
  • Collaborate with Quality Assurance, Training, and Team Management to modify transaction procedures and ensure compliance with Code of Conduct, privacy, and confidentiality requirements

Additional Job Details:

  • Required Level of Education: BA/BS
  • Experience Required: 2-4 years in related field
  • Specific Systems Knowledge Required: Outlook, Oracle, Salesforce
  • Expected Shift: 8:30 AM - 5:30 PM

Interview Process:

  • Initial Interview: Phone call with hiring manager
  • Second Interview: Microsoft Teams panel interview (camera on)

Top Three Responsibilities:

  1. Answering phones
  2. Responding to chat inquiries
  3. Addressing helpdesk items (emails)

Top Three Skill Sets Needed:

  1. Customer Service
  2. Patience
  3. High capacity for handling workload


  • Pasadena, California, United States Clinton Health Access Initiative Full time

    Job Title: Senior Human Resources CoordinatorClinton Health Access Initiative (CHAI) is seeking a highly skilled and experienced Senior Human Resources Coordinator to join our team in South Africa. The successful candidate will be responsible for providing strategic human resources support to our Country team, ensuring compliance with labor laws and...


  • Pasadena, United States Clinton Health Access Initiative Full time

    Overview The South Africa Country team serves as a strategic thought partner, providing human resources and compliance support to ensure that our staff remain our greatest asset. We support program teams in building operational infrastructure and minimizing barriers and risks, empowering teams to urgently deliver on CHAI's mission of saving lives. We are...


  • Pasadena, California, United States HireIO Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Human Resources professional to join our team at HireIO Inc. as an HR Manager/Director/HRBP. The successful candidate will be responsible for leading the human resources function for our US office, including recruitment, employee onboarding and offboarding procedures, job transfers, and related...


  • Pasadena, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...


  • Pasadena, United States Mastech Digital Full time

    Position Summary: Under limited supervision, the Senior HR Service Center Representative processes moderate to complex Human Resources transactions related to employee changes and new hire information within specific HR programs, including pay, benefits (retirement, leaves of absence, disability, and workers' compensation). This role acts as a key resource...


  • Pasadena, United States Mastech Digital Full time

    Position Summary: Under limited supervision, the Senior HR Service Center Representative processes moderate to complex Human Resources transactions related to employee changes and new hire information within specific HR programs, including pay, benefits (retirement, leaves of absence, disability, and workers' compensation). This role acts as a key resource...


  • Pasadena, United States Mastech Digital Full time

    Position Summary: Under limited supervision, the Senior HR Service Center Representative processes moderate to complex Human Resources transactions related to employee changes and new hire information within specific HR programs, including pay, benefits (retirement, leaves of absence, disability, and workers' compensation). This role acts as a key resource...


  • Pasadena, California, United States Rusnak Full time

    About Rusnak Auto GroupRusnak Auto Group is a leading automotive industry company with a stellar reputation in the Greater Los Angeles and Southern California region. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 12 extraordinary brands of the most sought-after luxury cars.Job SummaryWe are...


  • Pasadena, California, United States TalentCount Full time

    Job OverviewTalentCount is seeking a highly skilled HR Generalist to join their team. As a key member of the HR department, you will play a vital role in ensuring the campus adheres to all legal and company standards in all areas of Human Resources.This is a direct-hire, onsite position in Pasadena, CA, offering a unique opportunity to work with a non-profit...


  • Pasadena, California, United States Hireio, Inc. Full time

    Job Title: HR Manager/Director/HRBPAt Hireio, Inc., we are seeking a highly skilled and experienced HR Manager/Director/HRBP to join our team. The successful candidate will be responsible for overseeing the human resources function of our US office, including recruitment, employee onboarding and offboarding procedures, job transfers, and related...


  • Pasadena, California, United States InsideHigherEd Full time

    Job Title: Human Resources GeneralistJob Summary:The Human Resources Generalist will play a pivotal role in supporting the HR department's initiatives and ensuring the smooth functioning of human resources operations. This position will be responsible for a wide range of HR duties, including recruitment, employee relations, benefits and leave administration,...


  • Pasadena, California, United States Westridge School Full time

    Job Title: Human Resources SpecialistWestridge School is seeking a part-time Human Resources Specialist to provide support to our school. This position is responsible for assisting with day-to-day human resource functions, focusing on payroll and benefit administration, employee record management, and compliance with state and federal regulations.Key...


  • Pasadena, California, United States TalentCount Full time

    Job OverviewTalentCount is seeking a highly skilled HR Generalist to join their team. As a key member of the HR department, you will play a vital role in ensuring the campus adheres to all legal and company standards in all areas of Human Resources.This is a direct-hire, onsite position in Pasadena, CA, offering a unique opportunity to work with a non-profit...


  • Pasadena, California, United States Hireio, Inc. Full time

    Job OverviewWe are seeking a highly skilled and experienced Human Resources Specialist to join our dynamic team at HireIO, Inc. The ideal candidate will possess a strong understanding of HR principles, practices, and employment laws, as well as excellent communication and problem-solving skills.Key Responsibilities:Recruitment and Onboarding: Collaborate...


  • Pasadena, California, United States Caltech Full time

    Job SummaryCaltech is a world-renowned science and engineering institute that fosters a culture of innovation and collaboration. We are seeking a highly skilled and detail-oriented Human Resources Department Administrator to join our team.Key ResponsibilitiesManage complex schedules and calendaring for senior HR staff, ensuring seamless coordination and...


  • Pasadena, California, United States Echelon Supply and Service Full time

    Human Resources ManagerEchelon Supply and Service is seeking an experienced Human Resources Manager to join our Gulf Coast team.Job SummaryThe Human Resources Manager position is responsible for aligning business objectives with employees and management in the Gulf Coast branches. The position formulates partnerships across the HR function to deliver...


  • Pasadena, Texas, United States Echelon Supply and Service Full time

    {"h1": "Human Resources Manager", "p": "At Echelon Supply and Service, we are seeking an experienced Human Resources Manager to join our Gulf Coast team. This role is responsible for aligning business objectives with employees and management in the Gulf Coast branches. The successful candidate will formulate partnerships across the HR function to deliver...


  • Pasadena, California, United States Captura Full time

    Captura's People & Culture LeaderCaptura is a pioneering technology start-up company dedicated to developing globally scalable carbon removal solutions to support a sustainable future for the world's climate. Our mission is to harness the power of electrochemical concepts to enable gigaton-scalable solutions for removing carbon dioxide from the atmosphere...


  • Pasadena, California, United States PSG Global Solutions Careers Full time

    Human Resources Manager Job DescriptionAt PSG Global Solutions Careers, we're seeking a highly skilled Human Resources Manager to join our team. As a key member of our HR department, you will play a vital role in managing and enhancing employee relations strategies and practices.Key Responsibilities:Conduct thorough investigations into employee complaints,...


  • Pasadena, California, United States Captura Full time

    Captura is Seeking a People & Culture LeaderCaptura, a pioneering technology start-up, is on a mission to develop globally scalable carbon removal solutions to support a sustainable future for the world's climate. Our unique technology, developed and proven in Caltech's laboratories, uses established electrochemical concepts to enable gigaton-scalable...