Tier 2 Network Engineer
4 weeks ago
Job Description
Candidate will be maintaining LAN and WAN connectivity for multiple remote locations across 25 geographically separated districts.
Candidate will be responsible for the ingest and triage of any tickets or requests from the helpdesk.
Candidate will be responsible for review of any alerts received and proper ticket creation to include urgency, priority, and other classification(s) that may be required.
Candidate will be responsible for read-only level 1 troubleshooting and escalation either to tier 3 or companion teams depending on the symptoms of the event.
Candidate will be responsible for assisting the ensuring the validity of node data in the systems used (Client, DNAC, SolarWinds Orion).
Responsibilities
Familiarity/Experience with 3 or more of the following:
Cameras
Circuit and WAN Management
Interfacing with MPLS and LTE Vendors
Cisco Client and DNAC
Encoders/Decoders
IoT Equipment
NAT/PAT
Network Management Tools: SolarWinds Orion, phpIPAM
Routers: Cisco IR1101s, 809s
Routing Protocols: BGP, OSPF
Switches: Cisco 9300, Advantech
TACACS/RADIUS
Help troubleshoot and maintain network tools and topology maps.
Maintain complete detail of issues in ticketing system.
Receive phone calls direct from end-users.
Work tickets escalated from Tier One service desk personnel and escalate to Tier Three as needed.
Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
Meet SLA requirements for response, restore, and notification time with an emphasis on proper pending codes.
Mentor and train Tier other Service Desk personnel as needed.
Be able to work shift work (Days, Swings, Mids).
Preferred Experience and Attributes
Working knowledge of ITIL principles.
Working experience with Enterprise level ticketing system such as SNOW or Remedy
Understanding of Syslog and SNMP monitoring
Network and Security related certifications (CCNA, Security + and Network +) or equivalent knowledge.
Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute).
Knowledge of computer networking concepts and protocols, and network security methodologies.
Knowledge of host/network access control mechanisms (e.g., access control list, capabilities lists).
Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
Understanding and knowledge of 5G equipment.
Requirements
US Citizen
5-7 Years' experience in Information Technology industry.
Must be able to pass background check(s).
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