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Contact agent

2 months ago

Phoenix, United States Randstad Full time

Seeking Contact Agents/Call Center Representatives for a contract opportunity working for a global technology services leader providing support within the financial industry

  • Position located in Phoenix, AZ, 85034
  • **THIS IS NOT A REMOTE POSITION**
  • Pay Rate: $19/hourly ($20 hourly Spanish bilingual Skill Set)
  • Work schedule: Open availability for an 8 hour shift between 6am- 6pm
salary: $18.99 - $19 per hour
shift: First
work hours: 6 AM - 6 PM
education: High School

Responsibilities
  • Interact with customers via telephone to provide information
  • Process transactions and reply to inquiries about services
  • Use computer system to track, gather information, and/or troubleshoot customer issues
  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
  • Maintain the highest level of customer service Qualifications:
  • Must have a HS diploma or GED
  • 6 months previous call center experience
  • Computer literate
  • Verbal and written communication skills
  • Ability to make good decisions and resolve issues in a clear and calm matter


Skills Telephone Etiquette Basic Computer Skills Typing Skills
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.