Hotel Front Desk Manager

4 weeks ago

Dubuque, United States Best Western Plus Dubuque Hotel and Conference Center Full time

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now Responsibilities: • Compile occupancy reports and financial information for the general manager • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints • Hold responsibility for the front desk budget and order any necessary office supplies Qualifications: • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • Have superb communication skills, management skills, and multitasking skills • High school diploma or equivalent certification required (GED) • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position • Prior hospitality experience of 1 year is required for this position About Company: The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow

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