Current jobs related to Patient Access Concierge I - Schenectady - Trinity Health

  • Patient Access Representative

    2 months ago

    Schenectady, United States OrthoNY Full time

    Job DescriptionJob DescriptionDivision/Department:OrthoNY/Admin Support WorkerJob Title:Patient Access RepresentativeReports to:Patient Access ManagerType of position:Full TimeFLSA Status:Non-ExemptGENERAL DESCRIPTIONAs the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level...

  • Psychiatric Crisis Worker I

    1 week ago

    Schenectady, United States Ellis Medicine Full time

    As a member of the Emergency Department team, the Crisis Worker I will complete acute psychiatric evaluations and implement disposition recommendations for referred patients in the Emergency Department. The Crisis Worker I will collaborate with the both the Emergency Department and Department of Psychiatry to form and execute appropriate disposition planning...

  • Patient Services Coordinator

    2 weeks ago

    Schenectady, New York, United States OrthoNY Full time

    Job OverviewDepartment: OrthoNY/Admin SupportPosition: Patient Services CoordinatorReports to: Patient Access SupervisorEmployment Type: Full TimeFLSA Classification: Non-ExemptPOSITION SUMMARYThe Patient Services Coordinator serves as the initial point of contact for our patients, delivering exceptional customer service and ensuring a welcoming atmosphere....

  • Clinical Nurse I

    4 weeks ago

    Schenectady, United States Albany Medical Center Full time

    Department/Unit:Children's Hosp Float PoolWork Shift:Float Pool_5_Night (United States of America)The Clinical Nurse contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes...

  • Clinical Nurse I: Progressive Critical Care Unit

    4 weeks ago

    Schenectady, United States Albany Medical Center Full time

    Department/Unit:Med/Surg ICU - D3NWork Shift:Night (United States of America)Come join the Progressive Critical Care team of D3N at AMC!High acuity, mixed medical and surgical population, excellent growth opportunity! I hybrid ICU and Progressive Care Unit caring for the most medically delicate patients in our system.An inclusive space for learning and...

  • Patient Financial Advocate

    3 months ago

    Schenectady, United States Ellis Medicine Full time

    Basic Function: Under the direct supervision of the Financial Advocate Supervisor, this position performs daily activities related to the enrollment of Medicaid and health insurance, including Medicaid for chronic care, eligibility and self-pay services within the Patient Access Department. Activities include patient interviews before, during and after...

  • Registered Nurse

    1 week ago

    Schenectady, New York, United States Epic Travel Staffing Full time

    Job OverviewEpic Travel Staffing is currently seeking a travel nurse RN specializing in the ICU - Intensive Care Unit for an exciting travel nursing opportunity.Position DetailsSpecialty: ICU - Intensive Care UnitDiscipline: Registered Nurse (RN)Employment Type: TravelWeekly Hours: 36 hoursShift: 12-hour night shiftsContract Duration: 13 weeksJob...

  • Patient Support Specialist

    1 month ago

    Schenectady, United States CommUnityCare Full time

    ImageCare Balltown is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week. Monday - Friday 8:30am-5pm The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary . Responsibilities: Greeting and checking in patients when they...

  • Patient Support Specialist

    2 months ago

    Schenectady, United States Community Care Physicians Full time

    Job DescriptionImageCare Balltown is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week. Monday - Friday 8:30am-5pm The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary. Responsibilities:Greeting and checking in...

  • Medical Imag Tech I-CT

    4 weeks ago

    Schenectady, United States Albany Medical Center Full time

    Department/Unit:C.T. ScanWork Shift:Night (United States of America)Salary Range: Min $28.99/hr - Max $46.39/hrThree 12-hour shifts.The Medical Imaging Technologist under the direction of the Medical Director and/or Section Head, the manager, and Radiologist performs technical procedures and assists in the clinical evaluation and care of the patients. The...

  • Truss Assembler I

    4 weeks ago

    Schenectady, United States Bellevue Builders Supply Full time

    Founded in 1937, Bellevue Builders Supply offers a broad range of services, including stair, wall panel and truss manufacturing, and specialty building products to both professional builders and do-it-yourselfers in upstate New York.US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national...

  • Registered Nurse

    1 week ago

    Schenectady, New York, United States Epic Travel Staffing Full time

    Job OverviewEpic Travel Staffing is currently seeking a dedicated travel nurse RN specializing in Med Surg.Position DetailsSpecialty: Med SurgDiscipline: RNDuration: 13 weeksHours: 36 hours per weekShift: 12-hour daysEmployment Type: TravelJob ResponsibilitiesThe selected candidate will be responsible for providing high-quality patient care in a Med Surg...

  • EVS I-Sunnyview Hospital-Full Time-Evenings

    2 weeks ago

    Schenectady, United States Trinity Health Full time

    Employment Type: Full timeShift: Evening Shift Description:Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and...

  • EVS I-Sunnyview Hospital-Full Time-Evenings

    2 weeks ago

    Schenectady, United States Trinity Health Full time

    Employment Type: Full timeShift: Evening Shift Description:Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and...

  • EVS I-Sunnyview Hospital-Full Time-Days

    6 days ago

    Schenectady, United States Trinity Health Full time

    Employment Type: Full timeShift: Day Shift Description:Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health...

  • Clinical Nurse I- D4E: Hematology/Oncology

    3 months ago

    Schenectady, United States Albany Medical Center Full time

    Department/Unit:Hematology/Oncology - D4EWork Shift:Night (United States of America)Hourly Range: $33.00 - $33.99The Registered Professional Nurse assesses, coordinates, plans, directs, implements and manages the needs of assigned patients throughout the episode of care with a focus on progress toward discharge, including during transitions within the acute...

  • Travel Nurse RN Med Surg Opportunity

    3 days ago

    Schenectady, New York, United States Epic Travel Staffing Full time

    Job Title: Travel Nurse RN Med Surg OpportunityJob Summary: Epic Travel Staffing is seeking a skilled travel nurse RN to fill a Med Surg position in a dynamic healthcare setting.Job Responsibilities:Provide high-quality patient care in a Med Surg unitCollaborate with interdisciplinary teams to develop and implement patient care plansConduct thorough...

  • Epic Travel Staffing's Med Surg Travel Nurse Position

    2 days ago

    Schenectady, New York, United States Epic Travel Staffing Full time

    Job Title: Travel Nurse RN Med SurgJob Summary: Epic Travel Staffing is seeking a skilled travel nurse RN to fill a Med Surg position in a dynamic healthcare setting.Responsibilities:Provide high-quality patient care in a Med Surg unitCollaborate with interdisciplinary teams to develop and implement patient care plansConduct thorough assessments and develop...

  • Registered Nurse

    2 weeks ago

    Schenectady, New York, United States Epic Travel Staffing Full time

    Epic Travel Staffing is actively seeking a dedicated travel nurse RN specializing in Med Surg for an exciting opportunity. Position Overview As a travel nurse, you will play a crucial role in providing high-quality patient care in various healthcare settings. Job Details Specialty: Med SurgDiscipline: RNDuration: 13 weeksWeekly Hours: 36 hoursShift:...

  • Registered Nurse

    2 weeks ago

    Schenectady, New York, United States Epic Travel Staffing Full time

    Epic Travel Staffing is actively seeking a Registered Nurse specializing in Med/Surg for a travel nursing opportunity. Position Overview & Requirements Specialty: Med/Surg Discipline: RN Duration: 13 weeks 36 hours per week Shift: 12-hour days Employment Type: Travel Role Details Epic Travel Staffing is looking for a Travel RN - Med/Surg A3...

Patient Access Concierge I

2 months ago

Schenectady, United States Trinity Health Full time
Employment Type:
Full timeShift:
Day Shift

Description:

Patient Access Concierge I - Sunnyview - Full Time - Days

Greets patients and family members, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. By demonstrating reverence, commitment to those who are poor, justice, stewardship, and integrity, our organization will continue to provide better health, better care, at lower costs

This position is 100% Remote

Position Highlights:
  • Quality of Life: Where career opportunities and quality of life converge
  • Advancement: Strong orientation program, generous tuition allowance and career development
  • Work/Life: Positions and shifts to accommodate all schedules
  • We offer great Benefits including: Competitive Pay, Paid Leave. Shift Differentials, just to name a few.
What you will do:
  • Verifies patient identification, demographic information, and insurance coverage.
  • Accepts point of service payments.
  • Enters patient information accurately into appropriate hospital information system(s).
  • Refers patients with questions regarding financial liability to appropriate resource(s).
  • Accepts medical authorization or referral forms, if appropriate.
  • Processes key documents to facilitate obtaining insurance information.
  • Provides payment estimates for out of pocket costs.
  • Educates patients/families on the use of registration kiosks or online systems.
  • Identifies routine issues and escalates to Lead Patient Access Concierge.
ESSENTIAL FUNCTIONS:
  • Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Core Values, and Vision in behaviors, practices, policies and decisions.
  • Maintains compliance with HIPAA and other regulatory requirements throughout all activities. Protects the safety of patient information by verifying patient identity to preserve the integrity of the patient record and ensures all records are complete, accurate, and unique to one patient.
  • Performs pre-registration, insurance verification and financial clearance activities in a variety of settings and for multiple patient types. Communicates frequently with patients/family members/guarantors, and physicians or their office staff in the deployment of key activities. Interviews patients to collect data, initiates electronic medical records, validates and enters data related to procedures, tests and diagnoses. Determines need for appropriate service authorizations (pre-certifications, third-party authorizations, referrals) and contacts physicians and Case Management/Utilization Review personnel, as needed. Obtains and verifies the accuracy and completeness of physician orders for tests and procedures, which includes name, date of birth, diagnosis, procedure, date, and physician signature to minimize risk to hospital reimbursement. Accurately uses the patient search feature to find the correct patient information and disseminates data to clinical systems for patient care. Identifies required forms or templates based on the types of services patients will receive.
  • Performs insurance eligibility/benefit verification, utilizing EDI transactions and payer web access, and calls payers directly. Documents information within the patient accounting system through insurance eligibility/benefit verification. Refers accounts identified as self-pay to benefit advocacy resources. Conducts data search of manuals, physician systems, previous accounts or payment source history, when appropriate.
  • Provides financial information and patient payment options. Informs patient/guarantor of liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of pre-registration or point of service. Documents payments/actions in the patient accounting system and provides the patient with a patient estimate of out of pocket costs and a payment receipt in the collection of funds. Acquires necessary documents including patient identification, insurance cards, consent for treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc. Identifies need for patient/guarantor signature based on patient encounter/visit. Scans appropriate documents.
  • Provides information and assistance to patients, family members and visitors in a courteous, professional, and empathetic manner; ensuring timely, efficient customer service in a fast paced, high energy environment. Communicates with various ancillary departments to ensure smooth patient flow and high data integrity.
  • Cross trains in various functions to assist in the timely delivery of department services. Performs routine duties relating to patient placement, reservation duties, which includes responsibility for bed assignments, transfers, and providing functional guidance as necessary.
  • Performs scheduling of patients using HIS or scheduling software as necessary.
  • Interprets data, draws conclusions, and reviews findings with Lead Patient Access Concierge for further review.
  • Takes initiative to continuously learn all aspects of Patient Access Concierge Role to support progressive responsibility.
  • Other duties as needed and assigned by the manager.
  • Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior
What you will need:
  • High school diploma or an equivalent combination of education and experience. Associate degree in Accounting or Business Administration highly desired. Past work experience of at least one to three (1-3) years within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities is highly desired. Consideration may be given for commensurate customer service experience in another industry. Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is highly desired. Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred. Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
  • Excellent communication skills both verbal and written, data entry skills, and organizational abilities. Superior interpersonal skills are necessary for interacting with customers and colleagues. Accuracy, attention to detail, ability to work independently, and good time management skills are required.
  • Completion of regulatory/mandatory certifications and skills validation competencies preferred.
  • Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment.
PERFORMANCE METRICS:

As part of ongoing, on-the-job performance evaluation, colleagues will be expected to achieve pre-determined productivity standards and quality scores through periodic performance reviews. Additional metrics beyond quality and productivity may also be used to determine satisfactory performance and assist in progressing individuals through the position career ladder.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:
  • Position operates in an office environment. Work area is well-lit and temperature controlled. Job function requires working at a computer. The noise level is low to moderate. Occupational exposure to blood or other potentially infectious materials may reasonably be anticipated in performing duties. Skin, eye, mucous membrane, and/or parenteral contact with blood or potentially infectious material are reasonably anticipated. Must be able to sit or stand for extended periods of time.
  • Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in a fast-paced environment that is sometimes stressful with individuals that have diverse personalities and work styles. Excellent problem solving skills are essential.
  • Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.
  • Must possess the ability to comply with Trinity Health policies and procedures.


Pay Range: $17.59 - $21.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.