Paramedic

2 weeks ago

New York, United States Holland America Group Full time
Paramedic

Department: Medical

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Senior Nurse

Description

We are hiring paramedics to join Carnival's fleet of North American brands, including Carnival Cruise Line, Princess Cruise Lines, Holland America Lines, Seabourn and P&O Australia.

Paramedics provide high standards of individualized routine and emergency care to guests and crew. They act as first responders, triaging emergency calls, assessing and treating on the scene, and transferring patients to the shipboard medical center for definitive care. Through specific patient group directives, paramedics can practice autonomously under the authority of doctors, assessing patients and providing treatment or advising for particular conditions. In addition to first response duties, paramedics work closely with shipboard nurses and doctors caring for patients and attend daily walk-in clinic hours.

Paramedics also perform various technical and non-clinical administrative tasks that support the medical center's efficient and safe operation under the Senior Nurse's direction and supervision. Additional duties include equipment checks, medication and clinical consumables inventory management, participation in drills, audits, inspections, and training of other crew members. Some technical skills are learned and practiced onboard, such as X-rays acquisition and performing a wide array of laboratory tests and other procedures.

All medical staff provides a high level of customer service, always maintaining a professional, dignified, friendly, assertive, and polite manner and demonstrating performance consistent with the Vision, Mission, and Strategic Plan of the organization.

Successful candidates will be assigned to work four-month contracts onboard our fleet of cruise ships operating worldwide, with two-month intermissions.

Paramedic position key responsibilities

Mission
Be the Consummate Host by working effectively within the nursing team to
provide safe, high-quality, evidence-based patient care and promote the
highest standards of public health.

Demeanor:
  • Ability to establish and maintain courteous and professional working relationships in a diverse cultural environment.
  • Motivation to excel in all aspects of job duties and responsibilities.
  • Ability to function as a supportive and effective team member.
  • Strong communicator.
  • Empathetic and caring to crew and passengers.
  • Willingness to embrace and promote Company's Core Values and Service Credo.
Patient care:
  • Always answers all emergency calls promptly and appropriately. Consistently manages all emergency medical communications, employing resources effectively while considering patient confidentiality and location.
  • Always responds to the scene of all emergency calls in a timely manner and in accordance with current Fleet Medical Regulations and procedures.
  • Performs prompt and effective first response, triage, stabilization, package, and appropriate transfer at all times.
  • Always operates within written protocols, recognizing the limits of his or her own abilities and initiating measures to obtain support when appropriate.
  • Routinely provides high-level, evidence-based patient care in accordance with doctor's orders and current Fleet Medical Regulations.
  • Demonstrates competency and safe practice in medication dispensing and administration at all times.
  • Always writes patient care documentation that is concise, timely, complete, and legible.
  • Always operates all patient care equipment appropriately and safely.
  • Always listens attentively, is respectful and considerate, and uses non-technical language when communicating with patients and their families.
  • Consistently demonstrates sensitivity to every patient's culture, age, gender, ability, and socioeconomic status.
Professional responsibilities:
  • Demonstrates the ability to function as an effective member of the medical team by completing allocated tasks appropriately, performing an equitable portion of the workload and call schedules, and promoting a harmonious working environment at all times.
  • Always works effectively with team members, accepts appropriate feedback, and participates in course correction initiatives where necessary.
  • Actively participates in departmental and other appropriate meetings.
  • Always handles conflict constructively and effectively; recognizes own strengths, shares clinical knowledge with others, and is receptive to learning new skills from colleagues.
  • Regularly participates in teaching and training to achieve own goals; assists other team members in meeting training and development targets.
  • Actively participates in professional development and competency programs and uses information technology to aid self-learning.
  • Routinely analyzes own self-learning needs and develops a personal learning plan.
  • Promptly completes performance appraisals that are fair, objective, and accurate measurements based on observed behavior.
  • Actively participates in the delivery of preventative health programs.
  • Actively participates in crew training programs such as basic first aid and basic life support.
Financial management:
  • Consistently generates accurate and complete patient bills in compliance with Fleet Medical Regulations.
  • Assists the medical staff in maintaining cost-efficient pharmacy and supply par levels.
  • Integrates responsible financial practices into medical operations and demonstrates fiscal compliance at all times.
  • Assists the medical staff in monitoring all costs, expenditures, and inventory efficiencies; where appropriate, makes suggestions on cost savings and revenue-enhancing initiatives.
  • Embraces and supports Reduce, Increase, Create, Eliminate (RICE) initiatives without interfering with proper patient care.
Safety and compliance:
  • Always complies with Fleet Medical Regulations, Public Health policies and procedures, Fleet Regulations and other Company policies and procedures, and relevant governmental regulations.
  • Participates in the continual maintenance and prompt repair of all medical equipment.
  • Always adheres to the guidelines, policies, and principles of his or her applicable professional registration body.
  • Always complies with all ILO requirements and demonstrates flexibility with on-call schedules and workload.
  • Complies with all patient safety practices, including infection control, at all times.
  • Routinely performs General Emergency Organization duties as directed in the ERO.
Customer satisfaction:
  • Participates in regular reviews of eOBE scores and comments; implements actions to continually improve customer satisfaction.
  • Promptly assists in the evaluation of all patient complaints; participates productively in service recovery strategies.
  • Maintains excellent customer focus in all interactions, ensuring that medical services are consistently perceived as being accessible at all times.
  • Interacts and communicates informally and professionally with passengers in public areas as operational needs permit.
Corporate culture management:
  • Demonstrates commitment to the Company's values, beliefs, goals, and initiatives. Consistently upholds our Core Values and safety philosophy.
  • Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers, officers, and crew.
  • Establishes and always maintains professional, effective, and motivated working relationships across all functions and disciplines, taking into account differences in cultures, backgrounds, and individual personalities.
  • Develops small innovations and communicates them across the Fleet as part of the Company's strategy to go from good to great.
  • Always promotes a harassment-free environment
Application requirements

Successful candidates must hold the following:
  • A Paramedic qualification at an Advanced Life Support level
  • A currently valid professional registration with a regulatory body (US candidates should hold an NREMT Paramedic registration)
  • A minimum of three years of clinical experience as a registered paramedic
  • Background experience in public ambulance service, emergency response, or other acute care settings, including remote sites medicine
  • The most recent work experience should be in a clinical setting
  • A valid ALS/ACLS certificate before joining a vessel
  • PALS certification expected within the first year of employment
  • A Valid passport
  • Eligibility to be issued a United States C1/D Visa (not applicable for US and Canadian citizens)
  • Verbal and written fluency in English, both conversational and technical
  • Computer literacy and experience with Microsoft Windows and Microsoft 365 productivity suite
  • Experience with the use of electronic health records is preferred
  • Outstanding interpersonal, customer service, and communication skills
Job highlights

As a shipboard Paramedic, you will have the opportunity to travel the world and practice your profession at sea in an exciting, challenging, and unique environment. The shipboard medical department prides itself in delivering high-quality, patient-centered, evidence-based healthcare to guests and crew. Within this diverse and welcoming environment, paramedics provide a broad range of paramedicine care supported by a highly skilled medical team in modern and well-equipped facilities.

Benefits include:
  • Single cabin accommodation with a private bathroom
  • Stewarding services
  • Access to the ship's amenities and entertainment
  • Discounted prices onboard shops and SPA
  • Free gym access and crew welfare program
  • Cruise benefits for self and friends and family

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