Customer Service Representative

4 weeks ago

North Richland Hills, United States Veritex Bank Full time
Job Summary:

Veritex Customer Service Representatives are cross-trained professionals who provide both basic Personal Banker and Teller services, which include maintenance on customer accounts. They are positioned well by our leadership for excellent career growth and intellectual challenge. While assigned to a home Community Bank Center (branch), our CSRs may travel to other CBCs (branches) to fill in as needed. Each CSR will provide prompt and courteous teller and customer sales representative support to the community banking center.

This professional will promote financial products such as credit cards, CDs, IRAs, Treasury Management Services and Credit Options, manage deposit accounts and create positive solutions and experiences for potential and existing customers.

If you have a passion for serving others, we would like to hear from you

Responsibilities and Duties:
  • Provide customer service by receiving deposits, cashing checks and government bonds, making withdrawals and loan payments, etc.
  • Promote the sale of bank products and make referrals to business partners as appropriate. Develop strong customer relationships and learn to recognize customer needs.
  • Balance cash fund daily. Complete over/short adjustments and send totals to appropriate department.
  • Process various payments and sell official instruments, including cashier's checks, traveler's checks, and money orders.
  • Attention to regulatory requirements and compliance training applicable to position (Bank Secrecy Act, Customer Information Privacy ETC)
Job Skills and Qualifications:
  • Servant heart and servant leadership approach to others
  • Integrity, discretion, and respect for confidential information are absolutely essential
  • Proficient with all Microsoft applications (Word, Excel, Outlook, etc.)
  • Ability to answer detailed customer questions as well as sell bank products and services
  • Excellent communication skills needed to identify customer needs and explain bank brochures and other bank literature
  • Ability and willingness to greet customers in a friendly manner
  • Maintain and positive and helpful attitude in any situation
  • Strong attention to regulatory requirements and compliance training applicable to position (Bank Secrecy Act, Customer Information Privacy, etc.)
  • Strong analytical and problem-solving skills with the ability to achieve innovative solutions
  • High School graduate or equivalent
  • Two plus years or retail branch banking preferred or four plus years of retail experience preferred
  • Strong knowledge of financial products
  • Teller machine and calculator experience desired
  • FISERV premier knowledge a plus
Company Overview:

Truth in Texas Banking. That's what we're about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 and 2021 we were listed on Fortune's 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we've built a bank forever rooted in truth, transparency, and uncompromising integrity.

We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to "Be Your True Self." Our "True You" culture is made up of five pillars:

  1. Be Mindful
  2. Be Healthy
  3. Be Better
  4. Be Prosperous
  5. Be Faithful


With this as our foundation, we've built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at www.VeritexBank.com and come see how we're bringing truth and transparency to Texas banking.

Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.

If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at Recruiting@VeritexBank.com.

Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

Other details
  • Pay Type Hourly


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