Application Support Manager

4 weeks ago

McKinney, United States CareerBuilder Full time

At SRS Distribution we are committed to "Making Money, Having Fun, and Giving Back" Technology and innovation are paramount to the success of our three pillars. We have over 500 locations nationwide and it is vital that all our infrastructure

can

communicate effectively and with reliable precision at any given moment. We are committed to "going big or going home" in our business practices. We take this same approach ensuring our employees and branches have all the tools and resources available to remain Innovative, Integrated, and Intelligent in the ever-changing technology landscape. Our people and their families are our greatest resource, and we strive every day to ensure that those priorities remain intact. We believe that the company we are today will not be able to compete with the company we will become tomorrow, and our forward leaning approach to problem solving permeates into all facets of our organization. We offer a competitive benefits plan with 401K matching, as well as a broad equity-based wealth generation opportunity by participating in quarterly stock purchase at Fair Market Value and options based on the role. If you want to be a part of this family, please submit your application, and let us help you unlock your limitless potential

The position

will be located at our beautiful, new, state-of-the-art Corporate office:

7440 S. Hwy 121
McKinney, TX 75070

Primary Responsibilities
Lead and deliver high-quality

on-time

applications support

in a fast-paced

company following best practices

with determined SLAs

Monitors compliance with

Application Support

processes and procedures and ensures adherence to

SLA

, MIM, and C

hange Management policies

Provide

technical direction to

Partners and

the Team to solve problems

requiring increased

application knowledge,

troubleshooting discipline, technology acumen, and

creativity.

When needed, p

rovides oversight to the IT Service Management (ITSM) ticket assignment process, ensuring proper documentation, routing and escalation

.

Assists, as needed, with Support Requests submitted through established support channels

Responsible for ensuring agile practices are followed and maintained to promote self-directed teams with developers working seamlessly to deliver an incredible amount of high-quality work.

Develop comprehensive support and disaster recovery plans for

critical

applications

and data.

Ensure that monitoring and observability are in place for all applications and data.

Recommend improvements to

the

overall application

support process, tools

,

security, scalability, reliability, and performance

.

Coach/mentor

support

engineering

on

techniques, processes, and

new technologies

; enable others to succeed; empower team members to be autonomous, fast, and effective

.

Manage

Partners providing L1-L2 Application support.

Understand

our company's technical and business sides

to achieve strategic business goals with high-quality solutions.

Effectively communicate technical designs verbally and/or in writing for small to

medium-sized

technical audiences.

Manage all HR responsibilities for your team, including pay planning, promotions, expenses, and leave

Assist

in diagnosing

/troubleshoot

ing

complex issues

Resolve conflicts

among

team members

Qualifications:

Experience as a

Hands-on

Leader in a

n

Application

Support and

Software Engineering setting

5+ years of experience

managing

application support team

s

that

support many diverse applications

, including custom web applications developed

with various technologies.

Deep understanding of

monitoring and observabilities using various APM tools.

Demonstrated

a history of success in delivering high-quality application support in dynamic and agile environments

.

Experience and

proficiency

in

various ticketing systems

, including ServiceNow, Jira, and Azure DevOps.

Expertise

in

system architecture and design patterns

Experience with logging frameworks

Knowledge

of

SQL,

PowerBI

, or other visualization and reporting tools.

Working knowledge of

Azure (cloud), specifically Azure functions and Azure API manage

r, is

a plus.

C

apable of learning new technologies, processes, or business quickly and effectively

Experience working in an eCommerce environment

and/or business applications

is a plus

.

Demonstrated

problem-solving holistically and consider

ed

solutions through a combination of technology and processes

Experience with cloud technology (Azure/AWS) is a plus

Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and related experience;

Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch Equal Opportunity Employer.
Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.

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