Hotel IT Systems Manager

3 weeks ago

Atlanta, United States Peachtree Hotel Full time

** Hotel IT Systems Manager**

**Job Category****:** Corporate Office **Requisition Number****:** HOTEL005572 Showing 1 location **Job Details**

**Description**

**Summary/objective**

The Hotel IT Systems Manager is responsible for providing day-to-day support to the on-property/hotel teams as well as researching and implementing technological strategic solutions.

**Essential functions**

* Responsible for day-to-day property/hotel information technology support for PMS, POS, and other property related system both hardware and software, installation, and upgrade s.

* Travel as needed for property on-board and off-board transitions.

* Point of contact to maintain 3rd party contract management for property IT systems .

* Maintains inventory, maintenance, and documentation of all systems at the property level.

* Assists in maintenance of project work plans for implementing IT solutions at properties level .

* Assists with education programs (IT related) and training for staff members at property level.

* Assists with maintaining PSI, PII, GDPR and brand standards .

* Maintain standard operating procedures (SOP) and policies for Information Technology at property level .

* Implement ongoing process improvement initiatives .

* Effectively deliver on complex situations and/or problems without guidance or supervision .

* Excellent project management skills and strong ability to prioritize requests from many stakeholders .

**Competencies**

* Experience with maintaining all or some of the following : Windows 10 , Windows Server 2019 , Office 365 , Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.) , Point of Sale Systems (POS: Agilysys, Micros, Opera, etc.), Mitel Prone Switches (Both IP and Analog) and n etworking equipment

* Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S)

* Proven track record of superior troubleshooting abilities and attention to detail and resolution of technical problems

* Ability to navigate through rapid changes, flexibility, and imagination to adapt

* Enjoys working with high energy individuals to solve different challenges

* Excellent communication skills

**Physical demands**

* Long hours sometimes required.

* Light work-exerting up to 25 pounds of force occasionally, and/or 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to travel.

**Travel required**

* Up to 50% travel is required for this position. Must be willing and flexible to travel with limited lead time.

**Education and experience**

* Minimum of 5-year of experience in IT System Administration and/or IT System Management

* Minimum of 3-year experience in hospitality IT

* Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field

* Current and/or prior experience with multi-unit, Hilton, Marriot, IHG and Choice IT implementation, preferred

**Company Overview:**

Peachtree is a real estate private equity investment firm investing primarily in hospitality. Peachtree invests, operates, and develops premium-branded, select - and limited-service and extended-stay hotel assets. Since its founding in 2008, the company has completed hundreds of real estate investments valued at more than $5 billion in total market capitalization, and currently has $1.9 billion in equity under management. For more information, visit .

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Licenses & Certifications**

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