Current jobs related to Senior Customer Support Representative - St Paul - IntriCon

  • Customer Service Representative

    2 weeks ago

    Bay St Louis, United States Remote Customer Service Full time

    About the RoleAs a Customer Service Representative with our company, you'll provide exceptional customer service from the comfort of your own home. You'll handle customer inquiries and issues in a professional and timely manner, ensuring customer satisfaction and loyalty.Key Responsibilities• Customer Support: Respond to customer inquiries, providing...

  • Customer Service Representative

    2 months ago

    St Paul, United States Inside Talent Full time

    Customer Service Representative - Direct Business Provide professional sales support and customer service for business that ships directly from the various factories our client represents to customers. This includes the following: 1. Establish and maintain excellent relationships with vendors and customers 2. Prepare and place orders from customers with...

  • Customer Service Representative

    4 weeks ago

    St Paul, United States AtWork Group Full time

    Introduction: We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Your professionalism, empathy, and strong communication skills will contribute to maintaining...

  • Customer Support Representative

    1 week ago

    St Charles, United States Burkhart Enterprises Full time

    The Customer Support Representatives at Evercare Protection, LLC provide product/service information, answer customer questions, and resolve any emerging problems our customers might face accurately and efficiently. Our Customer Support Representatives possess a broad knowledge of the vehicle service contracts, home warranties, and administrators that we...

  • Senior escalations representative

    2 weeks ago

    St Paul, United States Randstad Full time

    Randstad is looking to hire Senior Escalations Representatives for a large financial institution in St.Paul/Shoreview, MN. If you have at least 3 years of experience working in a customer facing role within the financial services field, please consider applying today! *** For immediate consideration, please send your updated resume to...

  • Customer Service Representative

    3 months ago

    St Paul, United States Cemstone Full time

    ** Cemstone Products Company** ** Customer Service Representative** Mendota Heights, MN 55120 Cemstone is seeking a Customer Service Representative for our corporate office in Mendota Heights. The Customer Service Representative will provide effective customer service and support through in-depth knowledge of company products, programs and services. **Job...

  • Customer Service Representative

    4 months ago

    St Paul, United States Agcmn Full time

    ** Cemstone Products Company** ** Customer Service Representative** Mendota Heights, MN 55120 Cemstone is seeking a Customer Service Representative for our corporate office in Mendota Heights. The Customer Service Representative will provide effective customer service and support through in-depth knowledge of company products, programs and services. Job...

  • Customer Support Representative

    2 months ago

    Saint Paul, United States Vitu Full time

    Job DescriptionJob DescriptionVitu is an innovative company providing innovative services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing transactions in multiple states and across various locations — all on one platform. We are seeking a Customer Support Representative for a full-time position...

  • Customer Service Representative

    3 months ago

    St Paul, United States growroseville.com Full time

    Full-Time Customer Service Representative at Johnson Screens Available Openings: 1 Posted Date: April 14, 2021 Industry: Manufacturing Pay Type: Salary Compensation: Determined by Qualifications E-Verify: Yes **Responsibilities** Process sales orders within SAP system. Generate purchase orders for intercompany transfer and drop ship orders Take the lead...

  • Customer Service Representative

    2 months ago

    St Paul, United States Kaycan Full time

    **Customer Service Representative** * Eagan, MN * Full-Time * Customer Service Representative Kaycan is a manufacturer and distributor of exterior building products. We are seeking a full-time **Customer Service Representative** for our supply center in **Eagan, MN**. This an exciting opportunity to join a small, busy, customer-service-oriented team and...

  • Customer Care Representative

    3 months ago

    St Paul, United States CaringBridge Full time

    **Location Eagan, MN** **Department Customer Experience** **Customer Care Representative** **PRIMARY OBJECTIVE OF POSITION:** To provide world class customer care to CaringBridge authors and visitors. Ensure the best customer experience possible with the utilization of our services while protecting CaringBridges reputation and liability from misuse....

  • Customer Service Representative

    3 months ago

    St Paul, United States U-Haul Full time

    Location: 1195 E Hwy 36, Maplewood, Minnesota 55109 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 weeks ago

    St Paul, United States U-Haul Full time

    Location: 2242 White Bear Ave, Maplewood, Minnesota 55109 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 months ago

    St Paul, United States Frandsen Bank Full time

    This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Customer Service Representative must meet customer expectations of receiving friendly,...

  • Customer Service Representative

    16 hours ago

    St Paul, United States Cortec Full time

    We are seeking a dedicated Customer Service Representative to join our team. Our customer service department connects us to our customers and distributor networks across the country its a team based, dynamic and service oriented department. Cortec Corporation is committed to providing world class corrosion solutions for industries across the globe. As the...

  • Customer Service Representative

    4 months ago

    St Paul, United States growroseville.com Full time

    Full-Time Customer Service Representative / Teller at Frandsen Bank & Trust Available Openings: 1 Posted Date: March 24, 2021 Industry: Customer Service Pay Type: Hourly Compensation: varies Education Preferred: Yes Education Level: High School E-Verify: Yes Criminal Background: Not Eligible Frandsen Bank & Trust is a growing company looking for a Full-time...

  • Customer Service Representative

    3 days ago

    St Paul, United States Cortec Corporation Full time

    We are seeking a dedicated Customer Service Representative to join our team. Our customer service department connects us to our customers and distributor networks across the country – it’s a team based, dynamic and service oriented – department.Cortec® Corporation is committed to providing world class corrosion solutions for industries across the...

  • Customer Delivery Representative

    2 weeks ago

    St Paul, United States Lube-Tech Full time

    With a purpose *to make tomorrow a little bit better than today, *Lube-Tech provides an environment where you can love what you do and be your best every day. Submit your CV and any additional required information after you have read this description by clicking on the application button. What you will enjoy about being a part of a 2022 Top Workplace USA...

  • Customer Delivery Representative

    4 weeks ago

    St Paul, United States Lube-Tech Full time

    With a purpose *to make tomorrow a little bit better than today, *Lube-Tech provides an environment where you can love what you do and be your best every day. What you will enjoy about being a part of a 2022 Top Workplace USA and Star Tribune Top 175 Workplace Team: * Full-time (Monday - Friday) * Drive locally, and *be home every night!* * Paid...

  • Customer Operations Representative

    1 week ago

    St Paul, United States TalentBurst Full time

    Customer Operations Rep 3+ months (Possible extension) St Paul, MN-55101 Hybrid role (2 days in office every week) Notes: These roles are hybrid and workers will be expected to be onsite in downtown St. Paul minimum two days per week, more if business needs require it. The assignment length is just an initial date and may be extended based on business need....

Senior Customer Support Representative

4 months ago

St Paul, United States IntriCon Full time
INTRICON CORE VALUES:

Collaboration

Innovation

Velocity

Authenticity

Inclusiveness

POSITION SUMMARY:

The Senior Customer Service Representative is responsible for providing exceptional customer service while maintaining a positive customer relationship. They will handle complex inquiries and issues, utilizing your expertise to resolve customer concerns efficiently and effectively.

DUTIES AND RESPONSIBILITIES:

  1. Act as a point of contact for special requests from key accounts, delivering a personalized support to maintain a strong and positive relationship
  2. Create new customer account in ERP system
  3. Entering customer purchase orders accurately into ERP system
  4. Confirming customer orders by sending order acknowledgements in a timely manner via email
  5. Work with Supply Chain team to maintain up to date information on customer orders
  6. Track sales order changes and communicate changes to the customer in a timely manner
  7. Collaborate with cross-functional teams to address customer needs and concerns, advocating for the customer within the organization
  8. Handle escalated customer inquiries and complaints, demonstrating superior problem-solving skills and a commitment to customer satisfaction
  9. Provide customer resolution on customer requests and action items that involve other internal functional areas
  10. Support Sales and other internal department as needed
  11. Create and send detailed customer quotes ensuring information is accurate
  12. Contribute to a positive and collaborative team environment, fostering a culture of continuous learning and development
  13. Other duties may be assigned


*Essential Functions

PROFESSIONAL WORKPLACE BEHAVIORS:

Accountability

Analytical

Attention to Detail

Communication

Cultivate Customer Relationship

Continuous Attention to Process Improvement

Embrace Differences

Innovation

Problem Solving / Critical Thinking

Teamwork

QUALIFICATIONS:

Education:

  • 4-year degree in a related field or equivalent work experience
Experience:
  • Minimal 5 years of experience with Customer service experience
Skills:
  • Excellent written and verbal communication skills, with the ability to effectively communicate with customers and colleagues through emails, ensuring clarity, professionalism, and prompt resolution of inquiries or concerns
  • Excellent problem-solving skills, with the ability to handle complex inquiries or issues calmly, positively, and efficiently
  • Must be able to work independently as well as on a team and understand and implement correct problem-solving actions.
  • Knowledge of JD Edward, Epicor, Internet software; Microsoft Spreadsheet software, and Microsoft Word Processing software
Physical Requirements:
  • Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this Job, employee is regularly required to use hands to finger, handle, or feel. Employee is frequently required to stand; walk; sit and talk or hear. Employee is occasionally required to reach with hands and arms. Employee must frequently lift and/or move up to 10 pounds.


DISCLAIMER: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

All positions are responsible for following applicable company policies and procedures as defined by their manager.