Patient Services Coordinator
3 months ago
Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format.
ESSENTIAL FUNCTIONS:
- Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department.
- Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
- Conducts patient check-in, check-out and medical records, following policy and procedures.
- Functions as preceptor to newly hired staff
- Properly tracks patients in EHR for next location and ensures patients are not missed.
- Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents.
- Ensures eligible patients have proper distress screening
- Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.
- Ensures canceled and missed appointments are followed up and properly documented
- Schedules patient appointments, including internal and external.
- Runs and/or works daily reports to identify patients with unscheduled orders
- Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
- Ensures communication is distributed to patients regarding program details
- Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR)
- Communicates information regarding Patient Engagement Portal and assists with registration process
- Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests.
- Ensures proper billing document(s) is faxed with diagnostic order if patient is on study.
- Prepares the Electronic Health Record (EHR) for next provider visit
- Obtains necessary records prior to patient's appointment.
- Follows standard operating procedure (SOP) for external follow ups
- Opens and distributes mail if necessary.
- Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR).
- Distributes outbound correspondence or copies of records as necessary.
- Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
- Communicates to other staff members using Instant Messaging System.
- Other duties as assigned
- Ability to travel/float to other clinics for business needs
- Maintains and ensures confidentiality of patient information
- Adheres to all Tennessee Oncology policies and procedures
- High school graduate or equivalent with GED.
- Checked off on competencies for registration and scheduling coordinator functions within 90 days
- 5 years' experience in a professional office with customer service required
- Strong computer skills including Windows file management and MS Office, and e-mail experience.
- Electronic Medical Records experience required or within 90 days.
- Good verbal and written communication skills.
- Ability to work productively and effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent customer service skills.
PHYSICAL REQUIREMENTS:
•Able to travel to satellite clinics when necessary
•Able to lift 25 pounds.
-
Patient Service Coordinator
2 weeks ago
Lebanon, New Hampshire, United States Advocate Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will be responsible for managing front desk responsibilities, including greeting patients, checking them in, and collecting patient responsibility. You will also be responsible for...
-
Patient Services Coordinator
4 weeks ago
Lebanon, Pennsylvania, United States Surgery Partners Full timeAbout the RoleSurgery Partners is seeking a highly motivated and detail-oriented Patient Services Representative to join our team. As a key member of our ambulatory surgical center, you will be responsible for providing exceptional patient care and support to our patients and families.Key ResponsibilitiesScheduling and Coordination: Schedule surgical...
-
Patient Imaging Services Coordinator
1 month ago
Lebanon, Tennessee, United States Tennessee Oncology Full timeTennessee Oncology, a prominent provider of cancer treatment services, is seeking committed professionals to enhance their workforce. The organization is dedicated to delivering exceptional cancer care and promoting clinical research to benefit all patients. Tennessee Oncology takes pride in its mission to support individuals battling cancer.Role...
-
Patient Services Coordinator
1 week ago
Lebanon, Pennsylvania, United States Surgery Partners Full timeJob SummaryWe are seeking a highly motivated and organized Patient Services Representative to join our team at Surgery Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and families.Key ResponsibilitiesSchedule surgical procedures and manage patient...
-
Patient Services Coordinator
3 weeks ago
Lebanon, Pennsylvania, United States Surgery Partners Full timeJob SummaryWe are seeking a highly motivated and organized Patient Services Representative to join our team at Surgery Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and families.Key ResponsibilitiesSchedule surgical procedures and manage patient...
-
Patient Services Coordinator
2 weeks ago
Lebanon, Pennsylvania, United States Surgery Partners Full timeJob SummaryWe are seeking a highly motivated and organized Patient Services Representative to join our team at Surgery Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and families.Key ResponsibilitiesSchedule surgical procedures and manage patient...
-
Patient Services Coordinator
3 weeks ago
Lebanon, Pennsylvania, United States Surgery Partners Full timeJob SummaryWe are seeking a highly motivated and organized Patient Services Representative to join our team at our fast-paced ambulatory surgical center. As a key member of our staff, you will be responsible for providing exceptional patient care and support to our patients, families, and visitors.Key ResponsibilitiesSchedule surgical procedures and manage...
-
Patient Access Coordinator
1 month ago
Lebanon, New Hampshire, United States TEKsystems Full timeAbout Us:Our organization is dedicated to delivering exceptional healthcare services to our community. We are committed to creating a supportive and inclusive environment for both our patients and staff.Job Description:We are seeking a compassionate and detail-oriented Patient Access Coordinator to join our team at TEKsystems. The ideal candidate will be...
-
Patient Access Coordinator
3 weeks ago
Lebanon, Indiana, United States Aspire Indiana Full timeJob SummaryThe Patient Access Specialist plays a vital role in creating a positive experience for our patients, providers, and customers. This position is responsible for coordinating patient access, ensuring a seamless and efficient experience.Key ResponsibilitiesCoordinate patient access and registration processesProvide exceptional customer service and...
-
Patient Access Coordinator
4 weeks ago
Lebanon, Missouri, United States Mercy Full timeOverview:The Patient Access Coordinator is a vital role in ensuring a seamless patient experience at Mercy. As the first point of contact for patients, this individual must embody the highest standards of customer service, compassion, and professionalism.Key Responsibilities:Facilitate patient registration, scheduling, and benefit verification...
-
Patient Access Coordinator
1 month ago
Lebanon, New Hampshire, United States TEKsystems Full timeAbout Us:Our organization is dedicated to delivering exceptional healthcare services to our community. We are committed to creating a supportive and inclusive environment for both our patients and staff.Job Description:We are seeking a compassionate and detail-oriented Patient Access Coordinator to join our team at TEKsystems. The ideal candidate will be...
-
Patient Access Coordinator
7 days ago
Lebanon, New Hampshire, United States Dartmouth Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Access Specialist to join our team at Dartmouth Health. As the first point of contact for patients, you will play a critical role in providing exceptional service and support to our patients and families.Key ResponsibilitiesRespond to patient-related requests in a timely and professional...
-
Patient service representative
4 weeks ago
Lebanon, United States BestMed Full timeThe Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient...
-
Patient Care Coordinator
3 weeks ago
Lebanon, New Hampshire, United States CMP Full timeJob SummaryWe are seeking a skilled Patient Care Coordinator to join our team at Dartmouth Hitchcock Medical Center. As a key member of our multidisciplinary team, you will play a vital role in facilitating comprehensive care for our patients during acute hospitalization.Key ResponsibilitiesEstablish Full Medical History: Work with our team to verify...
-
Patient Service Representative
3 months ago
Lebanon, United States Interdent Sa Full time** Patient Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO005251 Showing 1 location **Job Details** **Description** At Gentle Dental, our **Customer Service Representatives** **Duties & Responsibilities:** - Follow opening and closing dental front office procedures. - Greet visitors, handle incoming calls on a...
-
Patient Service Representative II
4 hours ago
Lebanon, New Hampshire, United States Advocate Aurora Health Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative II to join our team at Advocate Aurora Health. As a key member of our patient access team, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive experience throughout their healthcare journey.Key ResponsibilitiesGreets patients...
-
Patient Access Coordinator
3 weeks ago
Lebanon, Indiana, United States Aspire Indiana Health, Inc. Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Aspire Indiana Health, Inc. This role is responsible for providing exceptional patient experience, ensuring accurate and complete patient information, and maintaining a positive and professional demeanor in a fast-paced environment.Key ResponsibilitiesCoordinate patient...
-
Patient Access Coordinator
4 weeks ago
Lebanon, Virginia, United States Ensemble Health Partners Full timeJob Title: Patient Access SpecialistEnsemble Health Partners is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our revenue cycle management solutions.Key Responsibilities:Perform admitting duties for all patients admitted for services at...
-
Clinical Nurse Coordinator
2 weeks ago
Lebanon, Pennsylvania, United States TriStar Southern Hills Medical Center Full timeJob SummaryThe Clinical Nurse Coordinator (CNC) plays a vital role in ensuring the delivery of high-quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with...
-
Clinical Nurse Coordinator
4 weeks ago
Lebanon, Tennessee, United States TriStar Southern Hills Medical Center Full timeJob SummaryThe Clinical Nurse Coordinator (CNC) plays a vital role in ensuring high-quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established...
