Retail Associate

3 months ago

Houston, United States Black Rifle Coffee Company Full time
Mission Statement:

We are Black Rifle Coffee Company, a veteran-owned company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it

Summary:

Black Rifle Coffee Company is experiencing explosive growth. We are seeking to hire Team Members/Baristas who contribute to our success by providing world-class service to our customers. Responsibilities include providing our customers with quality products, efficient service, and maintaining a clean and organized store, all while displaying a courteous service attitude. To be successful in this role, you should have customer service skills, the ability to perform multiple tasks at any given time, and the desire to embrace the Black Rifle Coffee culture.

Leadership and Functional Responsibilities:
  • Maintains mission focus with an unwavering purpose to succeed in achieving our objectives as a company, a store, and as individuals.
  • Attention to detail when providing quality beverages, retail items, and food products. Observes all standards pertaining to recipes, product quality, and health and safety.
  • Keeps a clean, setup, and organized workstation according Black Rifle Coffee Company standards. Ensures all equipment is operational and reports any maintenance needs.
  • Takes the initiative to anticipate the needs of our customers and our store based on the customer cues and the store environment.
  • Productively communicates with the team and management, assists in new team member training and acclimation, and contributes to a positive team environment and store culture.
  • Acts with radical transparency, integrity and commitment, and knowledge that promote the culture and mission of Black Rifle Coffee Company.
  • Adheres to Black Rifle Coffee Company's operational policies and procedures that include cash handling, safety, and health and safety regulations.
  • Celebrates team and individual achievements, while reinforcing store morale and the culture at Black Rifle Coffee Company.
  • Brings a customer first attitude and maintains a calm demeanor at all times.
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Skill Requirements:
  • High school diploma or equivalent preferred
  • 1+ years experience in customer service environment preferred
  • Previous work experience as a Barista or server is desirable
  • Willingness to learn new innovative coffee techniques and equipment
  • Attention to detail
  • Flexibility to work various shifts
  • Basic math skills
  • Ability to gauge customers' preferences
  • Excellent communication skills
Position Type/Expected Hours of Work/Physical Requirements

This is a full-time and part-time position that may require long hours including weekends and nights.
  • While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel, bend, twist, rotate, and reach.
  • Ability to work with mechanical/brewing equipment and devices
  • Specific vision abilities required by this job include close vision requirements due to computer work or brewing equipment work
  • Light to moderate lifting is required
  • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
  • Ability to work in a confined area.
  • Ability to sit/stand at a terminal for an extended period of time.


Note: this position's compensation includes salary and tips.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

As a BRCC team member, you'll be part of a community that thrives on creativity, dedication, and a shared love for crafting the best damn coffee around. Whether you're an espresso expert, a marketing maven, or a logistics guru, we have opportunities for you to make a meaningful impact.

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