Customer Success Manager
3 weeks ago
San Francisco/ TorontoBusiness /Full-Time Remote/ RemoteCrossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that dont infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris with more offices to comeYou'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet, and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform.Recommendations have the opportunity to disrupt online experiences like search did for the internet and wed love the opportunity to talk to you about being a key part of building our future._____What you will do:Build deep, trusted relationships with key contacts and executives at our customer's companies.Review ongoing customer campaigns and provide strategic guidance to customers.Successfully onboard and deploy new customers by working closely with the engineering team.Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.Ability to balance a constant flow of short-term projects while looking ahead for whats next for our customers.Be the voice of the customers and provide customer feedback internally to stakeholders.Identify, sell, upsell, enable, and manage opportunities with our customers.What you should have:At least 5 years of enterprise SAAS customer success, experienceA thoughtful and empathetic approach when dealing with customers and internal stakeholdersAn analytical mindset focused on uncovering opportunities for customers.An understanding of the AI software landscape.Ability to work with a diverse range of customers, who each have their own vision and measure of success.Ability to manage projects, roadmaps, and onboarding with engineers and product teams. Preferred: Experience working with international customers in a past role.US Benefits: 75% coverage on Medical, Dental, and Vision insurance100% coverage on Basic LifeEmployer-matched 401(k)20-day PTO9-days of paid holidayCompany shutdown from 12/24 - 01/01Professional education opportunities The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.
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Customer Success Manager
2 weeks ago
San Francisco, United States Oomnitza Full timeAs a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams...
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Customer Success Manager
2 weeks ago
San Francisco, United States Oomnitza Full timeAs a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate...
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Customer Success Manager
1 month ago
San Francisco, United States Ditto Full timeDitto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're backed by...
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Customer Success Manager
1 month ago
San Francisco, California, United States Ditto Full timeDitto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups) currently use Ditto.Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.We're backed by...
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Customer Success Manager
4 weeks ago
San Francisco, United States Hack VC Full time- You will develop customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. - Understand the motivation, business drivers, strategic goals, and desired business outcomes for your portfolio of enterprise...
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Customer Success Manager
1 month ago
San Francisco, United States Coperniq Inc. Full timeTitle : Customer Success Manager Company : Coperniq Location : San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...
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Customer Success Manager
3 weeks ago
San Francisco, United States Coperniq Inc Full timeTitle: Customer Success Manager Company: Coperniq Location: San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...
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Customer Success Manager
1 week ago
San Francisco, United States Nuvolum Full timeNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-service,...
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Customer Success Manager
4 weeks ago
San Francisco, United States Nuvolum Full timeJob DescriptionJob DescriptionNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively...
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Customer Success Senior Manager
3 weeks ago
San Francisco, California, United States Dynamo AI Full time→ UPDATE: Only applications submitted to will be considered.We are seeking a strategic Customer Success Senior Manager to build our Customer Success team. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with...
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Customer Success Manager
1 month ago
San Francisco, California, United States Crossing Minds Full timeCrossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don't infringe on or jeopardize customer privacy. Our team is...
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Customer Success Manager
40 minutes ago
San Francisco, United States SimilarTech Ltd Full timeWe're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in Tel Aviv...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Federato Full timeFederato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato's...
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Customer Success Manager
1 month ago
San Francisco, United States Vultron Inc Full timeWhy Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors across the...
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Customer Success Manager
2 weeks ago
San Francisco, CA, United States Canary Technologies Full timeSan Francisco, CACustomer Success /Full Time/ HybridCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley,...
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Strategic Customer Success Manager
1 month ago
San Francisco, United States OpenAI Full timeAbout The Team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to inspire...
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Customer Success Manager
7 days ago
San Francisco, United States Catapult Learning Full timeJOB TITLE: Customer Success Manager , P rofessional Development Services FLSA STATUS: Exempt REPORTS TO: General Manager, Professional Development Services JOB CODE: N/A About Us The 7,000+ educators and healthcare professionals employed by FullBloom are driven by a common purpose: to positively impact the educational, behavioral and social-emotional welfare...
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Senior Customer Success Manager
3 weeks ago
San Francisco, United States Populus Full timeCompany Description Populus is a mission-driven company that is shaping the future of cities. Our platform empowers cities to manage their streets and curbs - with access to mobility data from shared scooters, cars, and delivery services - to deliver a safer, more sustainable transportation future. Today, we serve over 100 cities around the world on 4...
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Technical Customer Success Manager
7 days ago
San Francisco, California, United States Seam Full timeAbout SeamSeam builds an API for controlling IoT devices, such as door locks, thermostats, sensors, cameras, and more. Software developers and businesses then use Seam's API to connect devices with their applications and orchestrate their use. This lets them unlock doors for Airbnb guests or FedEx drivers, set thermostat temperatures to save energy and...
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San Francisco, United States 6sense Full time**Our Mission**: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to...