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Customer Experience Representative

2 months ago

Kenner, United States Visual Comfort Full time

Headquarters Houston, 22400 NW Lake Drive, Houston, Texas, United States of America

Req #84 The primary point of contact for our customers, providing product/service information and problem resolution while meeting our standards of excellence in service.

Responsibilities: Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned Accurately processes quotes, orders and returns Follows through with customer inquiries, ensuring a high level of customer satisfaction Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate Actively participates in training involving our products, systems and design Exhibits professionalism with customers, team members and all levels of leadership Requirements:

1-3 years’ previous experience in customer service High school diploma required,

2 or 4-year college graduate preferred Strong aptitude for and proficiency navigating CRM and Order Management systems Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus Exceptional organizational and time management skills, with a strong attention to detail Ability to prioritize and handle multiple tasks and changing priorities Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation Demonstrate exceptional communication across all contact channels, including email, chat and phone Available to work a flexible schedule including weekends, early mornings, late evenings. We Provide:

Competitive Salary with an annual discretionary bonus Structured training program Closed on all major holidays We Provide:

Competitive Salary with an annual discretionary bonus Structured training program Closed on all major holidays Schedule:

Must be available to work on site at the Houston office with a flexible schedule including weekends, early mornings, and late evenings.

Headquarters Houston, 22400 NW Lake Drive, Houston, Texas, United States of America

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