Customer Success Manager

4 weeks ago

London, United States CFC Inc Full time

About CFC

CFC is a specialist insurance provider and a pioneer in emerging risk. With a track record of disrupting inefficient insurance markets, CFC uses proprietary technology to deliver high-quality products to market faster than the competition while making it easier for brokers to do business. Our broad range of commercial insurance products are purpose-built for today’s risks, and we aim to give our customers everything they need in one, easy-to-understand policy.

Headquartered in London, with 630+ employees across our offices spanning the UK (London), US (New York and Austin), Europe (Belgium) and Australia (Brisbane); CFC serves 100,000+ businesses in over 80 countries. We’re privately held and growing faster than any of our competitors in the market. Although insurance is a serious business, our culture isn’t too corporate, and we never take ourselves too seriously. We invest in the learning, development and growth of our people and enjoy a working atmosphere that is friendly, supportive, and fun. Role Definition Role Definition

You will be a core member of CFC’s platform team, a newly formed business unit that is responsible for delivering on our digital distribution strategy and increasing the proportion of business that we are writing through online channels. Working alongside the platform manager, you’ll be building core strategic relationships with global partners looking to trade digitally.

You will also be responsible for understanding the digital insurance distribution landscape in CFC’s core territories of the US, UK, Canada & Australia. You will develop and pitch strategies for the market positioning of CFC’s digital trading capabilities to senior external stakeholders. You’ll also be managing our strategic API partnerships and identifying strategic new partners that have the technical capability to integrate with the CFC API.

This role will require prior knowledge of digital insurance distribution, and you’ll need to have had exposure to the end-to-end digitally traded insurance policy lifecycle. An understanding of APIs and related terminology is beneficial but not essential. Responsibilities & Accountabilities Responsibilities & Accountabilities

• Identifying new opportunities for API integrations with key strategic partners in our core territories of the US, UK, Canada & Australia. • Cradle to grave relationship management of integration partners; from initial conversations through to integration launch, onboarding and post live support. • Oversight of integration onboarding and user testing, with a focus on broker experience, CFC product placement and positioning. • Gaining an in-depth understanding of the digital insurance distribution landscape and market. • Strategic analysis of key performance data and the development of strategies for improving volume and quality of business flowing to CFC through digital distribution channels. • Prepare regular reports of progress to internal and external stakeholders using integration metrics. • Prepare internal pitch documentation for sharing strategies with senior stakeholders. • Carry out frequent health check-ups with integration partners, and gauge levels of engagement. Work with the customer to improve results. • Collate integration partner feedback for API improvements and work with the API Integration Manager and Product Owner to bake these into the product roadmap. Skills & Ability Skills & Ability

• Confident, energetic and assertive; • Excellent influencing and negotiation skills; • Solid presentation and public speaking skills; • Good communications skills, courtesy and patience; • Strong organisational skills; • Ability to grasp new systems and processes quickly; • Strong work ethic with a flexible attitude; • Above all a team player Education and Qualifications Education and Qualifications

• Educated to degree level preferred but not essential. Core Values Core Values

Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

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