Retail Banking Manager
4 weeks ago
We are looking to fill this new position to the bank
POSITION SUMMARY
The Retail Banking Manager is responsible for managing our branch retail department and handling customer service interactions including both retail and business. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing an assigned team. The Retail Banking Manager maintains a strong working knowledge of industry standards and practices as well as the Bank's products and services.
To be successful as a Retail Banking Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also be able to develop and maintain strong, positive relationships with customers and third-party vendors.
WHAT YOU'LL DO:
- Delegating and directing service tasks, monitoring the progress of current projects, and managing team members to ensure the team's objectives and goals are met.
- Are the face of Wolf River Community Bank's assigned branch location and are responsible for providing exceptional customer service while handling all front-line client needs and ensuring compliance with all Retail policies and procedures. The Retail Banking Manager serves as the Universal Banker for new accounts and Head Teller.
- Provide WOW experiences both internally and externally to support the servicing of customers including both retail and business customers, and deposits and lending.
- Manage your team's development through on-going coaching, training, and performance feedback including the Bank's performance review process.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure a WOW customer experience.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk and evaluating its efficiency.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Responsible for training new employees that join the Bank.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Drive to support Branch profitability and growth
- As a leader in the organization, this role is responsible for being a steward to the Banks' core values as well as driving excellence, delivering tangible and consistent results, a hunger for knowledge and an ability to cultivate growth in others.
- A bachelor's degree in business, administration, or related field OR commensurate amount of on-the-job experience in a related role.
- 3-5 years of experience in Retail Banking is required.
- 3-5 years in supervisory role is strongly preferred.
- Strong Banking industry knowledge.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- Ability to communicate effectively at many levels of the organization including the delivery of key information and training.
- Ability to use sound judgment, utilizing Bank procedures and policies when making decisions.
- Ability to act with integrity, professionalism, and confidence.
- Proficient in MS Office suite of products (Outlook, Excel, Word, PowerPoint).
Wolf River Community Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, marital status, ancestry, disability, or veteran status.
-
Senior Private Banking Relationship Manager
4 weeks ago
New London, United States Ledyard National Bank Full timeJob DescriptionJob DescriptionIf you are a Retail Branch Manager or experienced Banker and looking to advance your career, this is a great next step for you! Ledyard Financial Advisors is seeking a Senior Private Banking Relationship Manager to join our Wealth Management team. The role entails developing an in-depth relationship with high net worth clients...
-
Investment Banking Managing Director | New York
2 weeks ago
New York, United States Bridgepoint Investment Banking Full timeJob DescriptionJob DescriptionWHO WE AREBridgepoint Investment Banking is not an old school, antiquated investment bank. We’re next gen – impact-focused, growing and entrepreneurial. We provide a better and more fun environment for Wall Street rockstars to utilize their skills and expertise to provide uncompromised and impact advice and solutions to our...
-
Retail Merchandising Rep
2 days ago
London, United States Strategic Retail Solutions Full timeSTRATEGIC RETAIL SOLUTIONS MERCHANDISING & RESETS SRS is Urgently hiring Retail Merchandising Representatives. A successful Retail Merchandising Representative takes the time to build relationships with in-store management, acts as a liaison between client and management, completes all work accurately and in a timely manner. If this describes you,...
-
New York, New York, United States Wedbush Securities Full timeJob DescriptionWedbush Securities is one of the largest securities firms andinvestment banks in the nation. We provide innovative financialsolutions through our Wealth Management, Capital Markets, Futuresand Advanced Clearing & Prime Services divisions. Headquarteredin Los Angeles, California with over 100 offices and more than 80correspondent offices, our...
-
Manager, Product Manager
4 weeks ago
New York, United States Capital One Full time114 5th Ave (22114), United States of America, New York, New York Manager, Product Manager - Retail Bank At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As...
-
Manager, Product Manager
2 days ago
New York, United States Capital One Full time114 5th Ave (22114), United States of America, New York, New York Manager, Product Manager - Retail Bank At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As...
-
Bank Regulatory Compliance Advisory
1 month ago
New York, United States Sumitomo Mitsui Banking Corporation Full timeSMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group,...
-
Assistant Banking Center Manager
4 weeks ago
New Orleans, United States Home Bancorp, Inc. Full timePURPOSE OF THE JOB This position is responsible for assisting the Banking Center Manager (BCM) in the overall daily operations of the branch office to include assisting in the development of the branch's financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff. MAIN DUTIES OF THE JOB *...
-
Assistant Banking Center Manager
7 days ago
New Orleans, United States Home Bank Full timePURPOSE OF THE JOB This position is responsible for assisting the Banking Center Manager (BCM) in the overall daily operations of the branch office to include assisting in the development of the branch's financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff. MAIN DUTIES OF THE JOB *...
-
Delivery Manager
2 weeks ago
New York, United States Aspire Systems Retail Full timeProvide oversight and direction to Project Managers, project teams and teaming partners/subcontractors. Manages and leads key programs involving multiple functions and program teams to drive the development process for multiple products or solution offerings. Directs the development of overall program strategy, budgets, resource allocation plans, and general...
-
Assistant Banking Center Manager
2 weeks ago
New Orleans, United States Home Bank Full timeJob DescriptionJob DescriptionPURPOSE OF THE JOB This position is responsible for assisting the Banking Center Manager (BCM) in the overall daily operations of the branch office to include assisting in the development of the branch’s financial objectives, delivering quality customer service and giving general operational guidance to the banking center...
-
Assistant Banking Center Manager
2 months ago
New Orleans, United States Home Bank Full timeJob DescriptionJob DescriptionPURPOSE OF THE JOB This position is responsible for assisting the Banking Center Manager (BCM) in the overall daily operations of the branch office to include assisting in the development of the branch’s financial objectives, delivering quality customer service and giving general operational guidance to the banking center...
-
Banking Center Manager
1 week ago
New Haven, United States Webster Bank Full timeIf you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our...
-
Senior Project Manager
1 week ago
New York, United States Iris Software Full timeIris's client, one of the world's largest multinational investment banking and financial services corporation is looking to hire a Senior Project Manager (Retail Banking / Commercial Banking) for a Long Term opportunity. Work Location: New York, NYC Job description: Primary Skill: Project Management Domain: Finance / Banking Looking for a strong IT...
-
Retail Data Specialist
1 month ago
New York, United States Winston Retail Full timeOverview: **Job Title**:Retail Data Specialist **Department**:Finance **Reports to**:Chief Financial Officer **Location**:New York, NY **Status**: Part-time, hourly - $25-$30/hour - Note that this range is representative of earning potential and actual pay will be based on skills, experience, and/or geographic location._ **Who Is Winston?** A leading...
-
Senior Project Manager
2 days ago
New York, United States Iris Software Inc. Full timeIris's client, one of the world's largest multinational investment banking and financial services corporation is looking to hire a Senior Project Manager (Retail Banking / Commercial Banking) for a Long Term opportunity. Work Location: New York, NYC Job description: Primary Skill: Project Management Domain: Finance / Banking Looking for a strong IT...
-
Senior Project Manager
3 days ago
New York, United States Iris Software Inc. Full timeIris's client, one of the world's largest multinational investment banking and financial services corporation is looking to hire a Senior Project Manager (Retail Banking / Commercial Banking) for a Long Term opportunity. Work Location: New York, NYC Job description: Primary Skill: Project Management Domain: Finance / Banking Looking for a strong IT...
-
New York, United States Gartner Full timeGartners Consulting business is an extension of Gartners industry-leading IT Research. From CI - Os, to leaders in business and government, we help Gartner clients across enterprises translate insights into transformational actions and achieve thei IT, Strategy, Financial, Retail, Banking, Technical Architect, Business Services
-
Supervisor Retail
2 weeks ago
New Berlin, United States SAS Retail Services Full timeFull-Time Retail Supervisor- Overnight At our Company, we grow People, Brands, and Businesses! Our Retail Merchandising Team is seeking a competitive and ambitious Supervisor with proven experience managing and motivating associates, increasing sales, and merchandising. The Retail Supervisor is responsible for achieving and maintaining all client and...
-
Retail Data Specialist
2 weeks ago
New York, New York, United States Winston Retail Full timeOverviewJob Title: Retail Data Specialist Department: FinanceReports to: Chief Financial Officer Location: New York, NY Status: Part-time, hourly - $25-$30/hour Note that this range is representative of earning potential and actual pay will be based on skills, experience, and/or geographic location. Who Is Winston? A leading agency in the retail industry,...