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Sr. Analyst, Project Management, Technology

2 months ago

Miami, United States Restaurant Brands International Full time
About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

This role will be an integral part of a new team at RBI - technology partner (vendor) management. Initial responsibilities include assisting in categorizing RBI's 100s of vendors to prioritize dependencies and maintain streamlined processes. As well as tracking KPIs and communicating with partners to ensure expectations are met.

The ideal candidate will be results driven, analytical, an exceptional communicator, and exhibit teamwork. The person will collaborate with a small team and engage with many stakeholders within the company and vendor organizations.

Responsibilities:
    • Work across RBI technology and business teams to ensure key partners and suppliers are meeting KPIs set out in negotiations
    • Maintain trackers with feedback and data covering touchpoints with strategic suppliers such as Comcast, GoCo (Telus), NCR, Panasonic, Xenial, Verifone, Stratacache, Vertex, Qualtrics, Zenput, Pypestream, Sutherland, and others
    • Assist in maintaining contract tracker, uploading metadata to contract renewal software and renewal process with vendors
    • Assist in creating partner executive summaries showing performance & strategic direction
    • Partner SLA reporting & penalty tracking
    • Contribute to developing partner roadmaps (software, hardware, services)
    • Installation readiness, supply readiness, scale readiness, etc.
    • End of life hardware/software
    • Inventory of existing hardware components
    • Work with the team to conduct QBRs and communicate key takeaways
    • Support Procurement with vendor data for contract renewals or RFPs for service renewals
Qualifications:
    • Bachelor's degree in Business, Technology, Operations Management, or related field
    • 1-3 years technology experience, preferably within QSR, Retail, or Hospitality
    • Demonstrated success performing quantitative and qualitative analyses and maintaining processes organized
    • Ability to work cross-functionally and with outsourced suppliers/vendors
    • Strong and clear communicator
    • Able to prioritize multiple projects at one time
    • Adapts readily and thrives in a dynamic environment
    • Operates with a sense of urgency
    • Detail-orientated and hands-on


Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.