Service Manager

4 weeks ago

Dover, United States United Construction & Forestry Full time

**Location:** Dover, NH

**Type of Employment:** Full Time United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

**Purpose:**

**Performance Expectations:**

* Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge

* Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction

* Resolves elevated customer issues as needed with a high level of customer service; escalating if needed

* Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location

* Assists in the development and execution of effective Service Department policies and processes

* Creates annual branch Service Department forecast & goals, in alignment with financial & operational objectives

* Executes Service Departments strategic & marketing plans and regularly reviews progress to ensure achievement of goals

* Effectively communicates with the Corporate Service Manager, Branch Parts Manager and branch personnel

* Responsible for hiring, training and development of service personnel

* Completes performance reviews of service personnel and delivers appropriate corrective action and discipline as needed

* Ensures all department tools, equipment and vehicles are in good working order

* Identifies and develops new customer and business opportunities to achieve department growth

* Ensures a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed

* Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance

* Ensures safety compliance within the Service Department

**Experience, Education, Skills, and Knowledge:**

* Bachelors degree preferred, or equivalent experience required

* 3 years of equipment industry or service experience

* Excellent customer service skills and follow through ability

* Familiar with the equipment industry, John Deere and competitive products

* General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment

* Ability to manage personnel and adhere to company policies and procedures

* Ability to use standard desktop load applications, email, internet functions and Service Advisor

* Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis

* Neat and clean personal appearance (in accordance with company policy)

* Ability to write and speak effectively to individuals and groups

* High level of attention to detail and accuracy of information

* Solid understanding of financial principles relative to Service Department operations and company business systems

* Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement

* Exhibits necessary skills to effectively manage a fast-paced environment

* Exhibits strong desire to expand personal development

* Ability to work within and promote a strong team environment across all departments

* Exhibits a willingness to accept additional assignments

* Achieves and maintains forklift certification

* Ability to travel for customer service and training as needed

* Clean drivers record and valid drivers license

**Benefits:**

* Competitive Pay

* 401K with company match

* Health Insurance

* Paid Holiday and Paid Time Off

  • Operations Manager

    2 days ago

    Dover, United States Service Master Building Services Full time

    Job DescriptionJob DescriptionBenefits:IRA Retirement PlanBonus based on performanceCompany carCompetitive salaryDental insuranceFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceFor more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments...

  • Flooring District Service Manager

    4 days ago

    Dover, United States Hunters Flooring Inc. Full time

    **COMPANY OVERVIEW**: Hunters Flooring is a family owned and operated business that was established in 2001. We provide the flooring installation service for over 40 Lowe’s stores across New Jersey, Pennsylvania, Delaware, Maryland, and Virginia. We put great emphasis on bringing the family feel into business, as we do truly care about everyone that is a...

  • Automotive Service Manager

    2 weeks ago

    Dover, United States Hertrich Family of Automobile Dealers Full time

    Ensure customers receive prompt, courteous, and effective service with a positive dealership experience Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient man Service Manager, Automotive, Manager, Service Advisor, Retail

  • Peer Counselor

    4 days ago

    Dover, United States Acro Service Corp Full time

    Job DescriptionInterviews patients, and complete intake interview documentation to obtain the most complete case history possible.Effectively utilizes different outreach/support techniques to directly engage clientsServes as a liaison between client, staff, and community members, ensuring client needs are metProvide appropriate resources to assist with...

  • Peer Counselor

    2 weeks ago

    Dover, United States Acro Service Corp Full time

    Job DescriptionInterviews patients, and complete intake interview documentation to obtain the most complete case history possible.Effectively utilizes different outreach/support techniques to directly engage clientsServes as a liaison between client, staff, and community members, ensuring client needs are metProvide appropriate resources to assist with...

  • Kent County Part Time Residential Cleaner

    1 month ago

    Dover, United States Cinderella's Cleaning Service Full time

    Job Overview: **Responsibilities**: - Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing - Sanitize bathrooms and kitchens including sinks, countertops, toilets, and appliances - Vacuum carpets and rugs; clean upholstery and draperies - Make beds and change linens as required - Handle cleaning chemicals safely and...

  • RV Service Advisor/Service Writter

    2 days ago

    Dover, United States General RV Centers Full time

    Overview The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our...

  • Client Services Associate

    2 weeks ago

    Dover, United States BAYADA Full time

    BAYADA Home Health Care has an immediate opening for an Associatein our Dover, DE Assistive Care Office!Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people’s lives while you grow your career and learn the business? We’re BAYADA Home Health Care and we believe that our clients and their...

  • Patient Service Representative

    2 days ago

    Dover, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technology*Spanish Speaking PreferredThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage...

  • HVAC Service Technician

    1 month ago

    Dover, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • HVAC Service Technician

    4 days ago

    Dover, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • Dining Services Assistant Director

    1 day ago

    Dover, United States Westminster Village at Dover Full time

    The Dining Services Assistant Director supports the Director of Dining Services with all aspects of the dining services program. This support includes: team supervision, scheduling and operations, dining program management and administration. Qualifications: One year of supervisory experience as an Assistant Director of Dining Services requiredOR Dietary...

  • Dining Services Assistant Director

    4 days ago

    Dover, United States Westminster Village at Dover Full time

    The Dining Services Assistant Director supports the Director of Dining Services with all aspects of the dining services program. This support includes: team supervision, scheduling and operations, dining program management and administration. **Qualifications**: - One year of supervisory experience as an Assistant Director of Dining Services required -...

  • Dining Services Assistant Director

    1 month ago

    Dover, United States Westminster Village at Dover Full time

    **Position Details**: - FLSA Status: S - FTE: 1.0 = 80 hours per pay Full Time - Holidays: Every Other Holiday - On Call: No - Schedule: 11am-7pm - Shift: Evenings - Status: Full Time - Weekends: Every Other Weekend The Dining Services Assistant Director supports the Director of Dining Services with all aspects of the dining services program. This support...

  • Dining Services Assistant Director

    4 weeks ago

    Dover, United States Westminster Village at Dover Full time

    Position DetailsFLSA Status: SFTE: 1.0 = 80 hours per pay Full TimeHolidays: Every Other HolidayOn Call: NoSchedule: 11am-7pmShift: EveningsStatus: Full TimeWeekends: Every Other WeekendThe Dining Services Assistant Director supports the Director of Dining Services with all aspects of the dining services program. This support includes: team supervision,...

  • Customer Service Specialist

    4 weeks ago

    Dover, United States Platinum Filings LLC Full time

    Platinum Filings is a rapidly growing global service provider of Corporate Services, Registered Agent, Compliance, Due Diligence and Business Forensics services. We serve leading law firms, real estate agencies, financial institutions and small/medium businesses with high-quality work product, client tailored services, innovation, and unmatched turnaround...

  • Customer Service Specialist

    4 weeks ago

    Dover, United States Platinum Filings LLC Full time

    Platinum Filings is a rapidly growing global service provider of Corporate Services, Registered Agent, Compliance, Due Diligence and Business Forensics services. We serve leading law firms, real estate agencies, financial institutions and small/medium businesses with high-quality work product, client tailored services, innovation, and unmatched turnaround...

  • Customer Service Specialist

    4 weeks ago

    Dover, United States Platinum Filings LLC Full time

    Platinum Filings is a rapidly growing global service provider of Corporate Services, Registered Agent, Compliance, Due Diligence and Business Forensics services. We serve leading law firms, real estate agencies, financial institutions and small/medium businesses with high-quality work product, client tailored services, innovation, and unmatched turnaround...

  • Dining Services Assistant Director

    2 hours ago

    Dover, United States Westminster Village at Dover Full time

    The Dining Services Assistant Director supports the Director of Dining Services with all aspects of the dining services program. This support includes: team supervision, scheduling and operations, dining program management and administration. Qualifications: One year of supervisory experience as an Assistant Director of Dining Services required OR ...

  • Dining Services Assistant Director

    2 weeks ago

    Dover, United States Westminster Village at Dover Full time

    Position DetailsFLSA Status: S FTE: 1.0 = 80 hours per pay Full Time Holidays: Every Other Holiday On Call: No Schedule: 11am-7pm Shift: Evenings Status: Full Time Weekends: Every Other Weekend The Dining Services Assistant Director supports the Director of Dining Services with all aspects of the dining services program. This support includes: team...