Customer Service Rep III

2 days ago


Sierra Vista, United States Lincare Holdings Full time

This employee is a peer mentor for the department, responsible for setting a professional example in business acumen. This employee must accurately, thoroughly, and in a time-sensitive manner process patient orders and provide clear and timely communication to all stakeholders.

  • Proficient in and performs all Customer Service I and II core responsibilities
  • Respond to telephone inquiries and orders from patients and referral sources
  • May assist walk-in patients with the selection of equipment, supplies, and services
  • Determine resolution of patient and referral inquiries, questions, or concerns
    • Identify concerns and ensure they are recorded in Concern Tracker system when appropriate
  • Complete electronic intake process in billing system, perform verification of insurance, and review all documentation for accuracy to qualify patient for services
  • Contact patients to inform them of any patient payment requirements, collect payment, and determine best delivery method to provide instructions for receiving delivery
  • Understand and abide by Accreditation Commission for Health Care (ACHC) requirements
  • May need to understand and interpret Medicare guidelines and qualifying documentation
  • Thoroughly understand payer and utilization guidelines
  • May process insurance authorization and follow up on requests as needed
  • Establish positive relationships with referral sources and build rapport with internal and external customers
  • May be required to perform quality assurance process, confirming accuracy of orders prior to submission for reimbursement
  • Understand C-PAP compliance guidelines as required by assignment or has obtained knowledge of rehab specialty equipment and coverage criteria
  • Consistently meet Quality Assurance score of 85% or above
  • Provide coverage in all areas of assigned department as needed
  • Set the working example for other Patient Service employees in business acumen and knowledge
  • Complete departmental projects as assigned
  • Peer to peer coaching as needed
Education/Experience:
  • High School diploma or GED equivalency required
  • Prefer 2 years of home health, customer service, call center, or insurance experience
  • Strong organization, communication, analytical, and problem-solving skills required
  • must have basic understanding of Microsoft Word, Excel, and excellent typing skills

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

  • Sierra Vista, Arizona, United States Lincare Holdings Full time

    Job Title: Customer Service Rep IIIThis role is a key contributor to the department's success, serving as a peer mentor and setting a professional example in business acumen. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to accurately and thoroughly process patient orders in a timely manner.Key...


  • Vista, United States Innovative Pest Solutions Full time

    Are you a master of organization and customer care? Do you thrive in a fast-paced environment where you get to make people's lives easier? If so, we've got the perfect position for you at Innovative Pest Solutions as a full-time Scheduler - Customer Service Rep. Our Vista, CA office needs a strategic problem solver like you to join our team and provide...


  • Sierra Vista, Arizona, United States City of Sierra Vista, Arizona Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The Department of Leisure and Library Services has several positions available in various locations, and we are looking for someone who can provide excellent service to our customers.Key...

  • Customer Service Rep

    5 months ago


    Buena Vista, United States Valvoline Instant Oil Change Full time

    Automotive Customer Service Advisor - Starting at $15.00/hr. plus incentives!Full Time and Part TimeIncrease your wages through completion of in house, paid trainingNo experience necessary!What you'll do: -Act as a trusted adviser to our customers, evaluating their needs and performing maintenance to keep their vehicle serviced and safe on the road. ...


  • Sierra Vista, Arizona, United States Family Dollar Full time

    Customer Service RepresentativeAt Family Dollar, we're committed to providing exceptional customer service to our customers. As a Customer Service Representative, you will play a key role in ensuring that our customers receive the best possible experience in our stores.Key Responsibilities:Provide exceptional customer service to all customers, responding to...

  • Customer Service Lead

    3 weeks ago


    Sierra Vista, Arizona, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly skilled and motivated Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...


  • Sierra Vista, Arizona, United States Circle K Full time

    Circle K Store Leadership**About the Role**As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also provide training and guidance to new Customer Service Representatives, ensuring they have the skills and knowledge...

  • Customer Service Lead

    2 weeks ago


    Sierra Vista, Arizona, United States Circle K Full time

    Lead Customer Service Representative at Circle KAs a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your role will involve:Key Responsibilities:Providing prompt and courteous customer service, resolving customer issues, and addressing customer...

  • Customer Service Lead

    4 weeks ago


    Sierra Vista, Arizona, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly skilled and motivated Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...


  • Sierra Vista, Arizona, United States Circle K Full time

    Customer Service RepresentativeCircle K is seeking a Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service, resolving customer...


  • Sierra Vista, Arizona, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionAt Circle K Stores, Inc., we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of employees.Key Responsibilities:Provide excellent...

  • Customer Service Lead

    14 hours ago


    Sierra Vista, Arizona, United States Circle K Full time

    Circle K Store LeadershipAs a Lead Customer Service Representative at Circle K, you will play a key role in ensuring exceptional customer experiences and store operations.Key Responsibilities:Provide prompt and courteous customer service, resolving issues efficiently.Assist in training new Customer Service Representatives to maintain high standards.Supervise...

  • Patient Service Rep

    3 days ago


    PLAYA VISTA, United States CEDARS-SINAI Full time

    Job DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...


  • Sierra Vista, Arizona, United States Planet Fitness - PFNoCritics Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - PFNoCritics in Sierra Vista, AZ.Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to our members, prospective members,...


  • Sierra Vista, United States Circle K Full time

    Circle K - 97 N Garden Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Sierra Vista, Arizona, United States U-Haul Full time

    Join U-Haul as a Customer Service RepresentativeWe are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need, and maintaining our equipment to the highest...


  • Sierra Vista, Arizona, United States Lincare Holdings Full time

    Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team at Lincare Holdings. As a key member of our customer service team, you will be responsible for leading the resolution of customer complaints and issues related to held sales, prior authorizations, and customer billing surveys.Key ResponsibilitiesLead the resolution of customer...


  • Sierra Vista, Arizona, United States Sierra Service Center Full time

    Sierra Service Center is a well-established, AAA Approved auto repair facility known for its commitment to quality service and customer satisfaction. We are seeking an experienced Automotive Service Writer to join our team. As a key member of our operation, you will play a vital role in ensuring smooth and efficient service delivery. Your responsibilities...


  • Sierra Vista, Arizona, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.Key ResponsibilitiesGreet members, prospective members, and guests, providing a superior level...


  • Sierra Vista, United States U-Haul Full time

    Location: 2011 E Fry Blvd, Sierra Vista, Arizona 85635 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...