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Assistant Food

3 months ago

Omaha, United States Magnolia Omaha Full time

Overview:

The Assistant Food & Beverage Manager is responsible for assisting the Food & Beverage Manager. They will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Assistant Food & Beverage Manager will always conduct them self in a manner that supports the guiding principles of Magnolia Hotel. The Assistant Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times.

Responsibilities:
  • Leads and supervises the outlets team
  • Maintains a commitment to customer service and guest satisfaction
  • Assists with preparing forecasts and reports and assists in the development of the food & beverage budget
  • Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations
  • Takes initiative to develop and execute new promotions, events, etc.
  • Enforces high standards of hygiene and sanitation within the outlets
  • Tracks payroll and revenue daily
  • Ensures the security of monies, credit and financial transactions
  • Assists with establishing par levels for supplies and equipment
  • Supervises the performance, attendance, attitudes, appearance and conduct of service team
  • Manages timely completion of performance appraisals of service team
  • Assists in monitoring and maintaining the outlets systems and equipment to ensure their optimum performance
  • Develops and implements controls for expense management
  • Helps to implement strategies to continually improve revenues
  • Assists with the development, training and inspiration of outlets staff for promotion
  • Assists with the design and implementation of training programs
  • Empowers team to exceed service standards
  • Instills a calm, organized approach in all stressful situations
  • Works with HR to recruit and hire staff
  • Helps to monitor time punches in Timesaver, ensuring accurate payroll for all associates
  • Completes all proper new hire and termination paperwork
  • Assists with ordering all necessary office supplies and ensures proper stocking levels
  • Maintains a safe and pleasant work environment
  • Ensures cleanliness of outlets storage rooms
  • Promotes high associate morale
  • Recommends discipline and/or termination when appropriate of team members
  • Takes a proactive approach to coaching and counseling
  • Conducts staff meetings as necessary
  • Attends appropriate hotel, division and department meetings
  • Resolves guest issues promptly and with great care and effectiveness
  • Maintains a strong knowledge of hospitality trends, especially food & beverage
  • Utilizes labor management tools to schedule and control labor costs
  • Offers warm and sincere welcome/farewell for all guests of Magnolia Hotel including use of guest name & good eye contact with each guest
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information
  • Always maintains a professional demeanor and attitude
  • Communicates all pertinent information to the outlets team
  • Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.


Additional Duties & Responsibilities:

  • Provides general resort information for guests
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Up sells other resort services and amenities to guests
  • Maintains a professional appearance. Follows all Magnolia Hotel dress code standards
  • Remains alert, courteous and helpful to the guests and colleagues at all time
  • Performs other related duties as assigned
Qualifications:
  • Two or four year degree in field of choice preferred
  • High school diploma or equivalent required
  • At least 3 years of food and beverage experience required
  • At least two years supervisory experience preferred
  • Valid Food Handler and Tips Certification required
  • Must have excellent leadership skills
  • Must be a positive example for staff
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Must have excellent computer skills
  • Must have strong working knowledge of Microsoft Office programs
  • Must be able to work in a fast paced environment
  • Must have excellent listening skills
  • Must possess excellent communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests