Client Services Representative II Small Business 1st shift

2 weeks ago


Rio Rancho, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Must be fluent in Spanish/English

Identifies client needs and recommends solutions when fraud has been identified

Records data captured during client interactions accurately

Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

Complies with industry regulations, bank procedures, integrity levels of the departments system, and financial controls

Skills:

Must be fluent in Spanish/English

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience Branding

Fraud Management

Minimum Education Requirement: Upon being hired you must pass a Bilingual Spanish/English assessment.

Shift:

1st shift (United States of America)

Hours Per Week:

40



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