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Customer Service Representative

3 months ago

Salt Lake City, United States Charlie's Produce Full time
Job Locations US-UT-Salt Lake City Job ID 2024-5916 Overview

Charlie's Produce - Who We Are

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.

What we offer:

  • An amazing company culture
  • Medical/Dental/Vision on the first of the month following hire.
  • ESOP (Profit Sharing) and 401(k).
  • Paid vacations, paid holidays.
  • Pre-tax commuter benefits, and onsite parking.
  • Coverage under State Sick Leave.
  • 100% Prepaid College Tuition for employees and their dependents.
  • Employee assistance program (EAP).

Additional Compensation Details:

  • $18 - 20/ hourDependent on Experience and Location of Role
  • Potential 90-day performance-based raise
  • Yearly review with possibility of increase based on performance and tenure
Responsibilities

The Role

Customers Service Representatives are responsible for handling complaints, process orders, and provide information about products and services.

Essential Responsibilities Include, but Not Limited To

  • Provides timely and accurate information to incoming customer order status and product knowledge requests

  • Processes customer orders/changes/returns according to established department policies and procedures

  • Works closely with the credit department to resolve disputed credit items

  • Provides timely feedback to the company regarding service failures or customer concerns

  • Partners with the sales team to meet and exceed customer's service expectations

Qualifications

Core Knowledge/Skills

  • Customer/Client Focus
  • Problem Solving Analysis
  • Time Management
  • Communication Proficiency
  • Teamwork Orientation
  • Technical Capacity

Required Skills and Experience

  • Advanced MS Office experience (Outlook and Excel)
  • Proven courteous phone manner
  • Prefers AS400 experience
  • Able to work flexible hours and days as required by the work load
  • Ability to multi-task while recording accurate information
  • Ten key by touch
  • Spanish bilingual a plus
  • Produce knowledge a plus

Hear from Charlie's employees

Supplemental Information

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer.

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