Director HR Operations
3 weeks ago
Our Firm American Century Investments is a leading global asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve human health and save lives. Founded in 1958, the firm’s 1,400 employees serve financial professionals, institutions, corporations and individual investors, offering a wide range of investment strategies across a variety of investment disciplines.We are committed to providing institutional-quality, actively managed solutions with a performance-centered mindset. Our expertise spans global growth equity, global value equity, disciplined equity, multi-asset strategies, global fixed income, alternatives and ETFs.Privately controlled and independent, we focus solely on investment management. This empowers us to align our decisions with client expectations and concentrate on their long-term money management needs.Our culture of winning behaviors exemplifies our dedication to clients every single day. Delivering investment results enables us to distribute over 40% of our dividends—more than $1.8 billion — to the Stowers Institute for Medical Research, a 500-person, non-profit basic biomedical research organization with a controlling interest in American Century Investments. Our dividend payments provide ongoing financial support for the Institute’s work of uncovering the causes, treatments and prevention of life-threatening diseases, like cancer.For more information, please visit americancentury.com.Director of Human Resources Operations will lead and optimize our people operations, ensuring efficiency, effectiveness, and compliance within the organization. The ideal candidate will possess exceptional leadership abilities, extensive experience in HR operations, and a strong background in project management. As the Director of Human Resources Operations, you will play a critical role in overseeing the operational aspects of our Human Resources department, driving process improvements, and ensuring accountability and delivery of high-quality Human Resources services. Responsibilities:
Oversee execution of Employee Experience strategy across all COE and partner functions (Internal Communications, Facilities, and Executive Coordinator team).
Oversee HR Operations: Manage all aspects of HR operations, including but not limited to employee onboarding, offboarding, benefits administration, HRIS management, compliance, policy development, and employee records management.
Streamline HR Processes: Identify opportunities to optimize HR processes and procedures to improve efficiency, accuracy, and employee experience. Implement best practices and automation where applicable to streamline workflows and reduce manual effort.
HRIS Management: Provide strategic guidance and oversight for HRIS systems (Workday, Inspire), ensuring optimal functionality, data integrity, and system performance. Collaborate with IT teams to implement enhancements, upgrades, and integrations to meet HR operational needs.
Compliance and Policy Development: Ensure HR policies, procedures, and practices follow local, national and global labor laws, regulations, and industry standards. Assist in the development of standardized HR policies and guidelines, Risk Dashboard, PQR (Productivity Quarterly Review) and maintaining up-to-date knowledge of relevant legislation.
Vendor Management: Oversee relationships with external HR service providers, such as payroll vendors, benefits administrators, and background check providers. Evaluate vendor performance, negotiate contracts, and ensure service level agreements are met.
HR Metrics and Reporting: Develop and maintain HR metrics and analytics to assess the effectiveness of HR operations. Generate regular reports and executive score cards on key HR metrics, trends, and insights to support data-driven decision-making.
Qualifications:
Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
Extensive experience (10+ years) in Human Resources operations, with a focus on managing and optimizing Human Resources processes and systems.
Proven expertise in project management methodologies and tools, with a strong track record of successfully delivering complex projects on time and within budget.
In-depth technical knowledge and hands-on experience with HRIS systems, preferably including Workday, with the ability to configure and optimize system functionality.
Strong understanding of Human Resources processes and practices, including talent management, employee engagement, compensation, benefits, and Human Resources compliance.
Excellent leadership and team management skills, with the ability to motivate and inspire cross-functional teams.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Analytical mindset and strong problem-solving abilities, with a focus on data-driven decision-making.
Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet tight deadlines.
Relevant certifications such as PMP (Project Management Professional) and Human Resource certifications (e.g., PHR, SPHR) are highly desirable.
Models the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven, Adheres to the highest ethical standards and business practices, and Supports a culture of compliance
Additional Requirements: Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.As a global firm with offices in several cities, we will uphold any local regulations regarding COVID-19 precautions and/or vaccination requirements for the workplace.American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.2019 American Century Proprietary Holdings, Inc. All rights reserved.
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