Pantry Coordinator

3 weeks ago

Anaheim, United States OCVIBE Full time
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Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:
Pantry Coordinator

Pay Details:
The starting hourly rate for this position is $24.00 per hour.

The Suites Pantry Coordinator is responsible for making sure each suite is set up completely before the event starts. They are required to answer phones, communicate with servers, and assign food runners to different tasks. The Pantry Coordinator is also in charge of all the billing at the end of the night. This includes entering orders, closing orders, reauthorizing credit cards, and adding gratuities. It is the Pantry Coordinators job to be helpful and respectful to the suite guests to ensure they have a great food and beverage experience.

Examples of Essential Duties/Responsibilities:
  • Ensure quality hospitality and customer service through large volumes of phone calls and e-mails regarding food and beverage inquiries
  • Direct any other inquiries (not regarding suites food and beverage) to the correct entity and/or personnel
  • Record food and beverage orders either by accessing them through the online system, fax machine, e-mail, and/or phone
  • Organize and maintain filing system of events for the current season and past seasons including all hockey games, concerts, and other events
  • Coordinate the communication of food and beverage pre-order deadlines, updated menus and/or updated documents including account forms, beverage restock forms, and order forms
  • Expedite the communication of special food and beverage requests, late food and beverage orders, changes to any food and beverage orders, and guest-related issues to the appropriate entities
  • Prepare and track the distribution of receipts, invoices, and/or refund transaction documents on a weekly basis, or as needed
  • Assist with hosting and meeting suite holders, potential holders, and guests at events hosted within/on behalf the venue
  • Assist with menu planning for suite/ticket holder/administrators. Support management with daily oversight, guidance and mentorship of suite administrators / team members
  • Support the premium operations team at Honda Center as needed
  • Have full knowledge of food and beverage menu items and accompaniments
  • Be comfortable with the arena and know how to navigate personally, as well as, assist guests
  • Support any other Food & Beverage departments as needed
  • Other tasks as assigned by supervisors and/ or managers
  • Work with counterparts of operation to ensure event standards of service are reached
  • Help maintain and ensure excellent customer service
Specific Qualifications/Abilities:
  • High school diploma, GED or equivalent, Bachelor's Degree is preferred, but not required
  • At least one year experience in an administrative role with a food and beverage background preferred
  • Candidate will be proficient in Microsoft Word applications
  • Possess excellent written and verbal communication skills
  • Ability to multi-task
  • A strong attention to detail and proven customer service skills
  • Exceptional organization and prioritization is a must
  • Phone system experience, reception work preferred
  • Schedule Flexibility, Hours are subject to change each week. Work days are scheduled based on games, concerts, and other shows
  • Must be able to work in an environment with fluctuating temperatures


Physical Demands:
The ideal candidate will be able to work in an office like setting approximately 30 to 40 hours per week. Occasionally there will be one to three hours in a day in which the candidate will be on their feet. Walking around the arena and pantry will be necessary. Expediters will be moving throughout the pantry retrieving items for each order.

MR2024

Company:
Anaheim Arena Management, LLC (F&B)

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of ocVBE

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