D365 Field Service Architect

1 month ago

Carmel, United States Procom Full time
Summary:
The Dynamics 365 Customer Engagement (CRM) Solution Architect for Field Service is primarily responsible for design, architecture and implementation on Dynamics 365 CE Field Service. Architect is responsible for developing the Solution blueprint of Dynamics 365 Field Service as well as assisting the implementation and support of this platform. This role will primarily be responsible for aligning business goals with technical strategy and driving a roadmap for the Field Service platform.

Responsibilities:
  • Drive design, development and deployment of Dynamics 365 Field Service ongoing implementation & enhancement
  • Analyze Business Requirements: Collaborate with business analysts and cross function ERP IT teams, following DevOps process to deliver solution
  • Customize and configure with business processes, including entities, forms, workflows, and business rules.
  • Develop and deploy custom plugins, workflows, Power Automate Flows and scripts to extend the functionality of Dynamics 365 Field Service.
  • Participate in cross functional design for integrations between Dynamics 365 Field Service and other systems, such as Salesforce, FinOps, and third-party applications.
  • Create and maintain documentation, including technical design specifications, architectural guidelines, and best practices of D365 Field Service application
  • Stay Up-to-Date with Industry Trends: Continuously stay informed about the latest updates and trends in field service management and Microsoft Dynamics 365 Field Service. Proactively identify opportunities for system optimization and recommend improvements
  • Manage the ongoing support, maintenance, and new features of D365 Field Service application with software updates
Requirements:
  • Bachelor's degree in Computer Science, Information Systems or related field
  • Minimum of 3 - 5 years of experience as Field Service Technical analyst/developer
  • Knowledge of configuring and customizing Microsoft Dynamics 365 Field Service and Mobile app
  • Proficient with Power Platform - Apps, Automate flow to extend Dynamics 365 Field Service
  • Experience working with or integrating with 3 rd party service applications using APIs, web Services and middleware
  • Experience working with Microsoft Dynamics 365 Field Service integrated with FinOps is a big plus
  • Energetic personality who excels in collaboration and teamwork

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