Salesforce Architect

1 week ago

Carmel, Indiana, United States Merchants Bank of Indiana Full time

About the Role

The Senior Salesforce Architect will work closely with internal and external partners to design and implement a scalable, high-performing Salesforce Financial Services solution necessary to meet the business objectives of Merchants Bank of Indiana. This individual will be an extremely flexible technical professional who relishes the opportunity to build a critical, new competency within an organization.

Key Responsibilities

  • Ensure the design of initial and future Salesforce solutions are stable, maintainable, and support future scalability.
  • Work closely with Project Delivery and Business Unit leaders to refine future-state design based on capability roadmaps.
  • Serve as a subject matter expert on Salesforce technology and its capabilities, keeping up to date with new features and best practices, providing input and guidance to the strategic roadmap process.
  • Collaborate with Enterprise Data and Project Delivery leadership to define and implement staffing and partnership strategy for delivery teams.
  • Establish a governance structure to ensure a stable and well-architected solution as changes to the Salesforce platform expand and are spread across multiple teams.
  • Guarantee successful transition of solution support from external delivery partners to internal delivery teams for ongoing support and improvement.
  • Troubleshoot and resolve complex technical issues.
  • Collaborate with Enterprise Data and Project Delivery leaders on efforts to integrate Salesforce with other systems and platforms within the organization.

Requirements

  • Bachelor's degree and 10+ years' experience with complex Salesforce implementations in a Salesforce Architect or similar capacity.
  • 5+ years' experience with Salesforce CRM, Sales, or Financial Services Cloud.
  • Mulesoft experience preferred.
  • Excellent communication, collaboration, and presentation skills required.
  • Experience operating and executing within multiple delivery frameworks (Scrum, Waterfall, etc.).
  • Multifamily or Commercial Real Estate industry experience preferred.

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