Front Desk Agent- Fosse/Hotel experience preferred

2 months ago

Monrovia, United States Courtyard La PasadenaMonrovia Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

A blend of comfort and convenience await at Courtyard Los Angeles Pasadena/Monrovia. Located in downtown Monrovia, our hotel provides easy access to various attractions and business offices. After a day of traveling and unique experiences, our rooms and suites invite guests to get comfortable and relax. The comforts of home are available in our accommodations including free high-speed Wi-Fi, 42-inch LCD TVs and mini-refrigerators. When our guests are hungry, they can enjoy room service from The Bistro. Starbucks coffee, evening drinks and filling meals can be enjoyed at our on-site restaurant. With a scenic outdoor pool and a well-managed fitness center, our hotel helps travelers work out and work on your tan while in Monrovia. Whether in town to meet with clients or explore Sothern California, Courtyard Los Angeles Pasadena/Monrovia makes every stay seamless.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


Compensation Min:
USD $15.50/Hr.

Compensation Mid:
USD $18.60/Hr.

Compensation Max:
USD $22.32/Hr.

  • Front Desk Agent- Fosse/Hotel experience preferred

    5 days ago

    Monrovia, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Hotel, Front Desk, Agent, Hospitality, Experience, Operations

  • Guest Service Agent

    3 months ago

    Monrovia, United States Monrovia TownePlace Suites by Marriott Full time

    Job DescriptionJob Description Full-Time and Part-Time Hours Available!Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement...

  • Pets Hotel Associate

    2 months ago

    Monrovia, United States Hotel Resource Full time

    **Other** **Pets Hotel Associate** Pets Hotel Associate PetSmart Monrovia CA **Pets Hotel Associate** **Company:** PetSmart **Location:** 91017 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **PETS HOTEL ASSOCIATE** **ABOUT OUR HOTEL:** Working at PetSmart is not a...

  • Account Representative

    4 months ago

    Monrovia, United States Sam Wright - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As an Account Representative - State Farm Agent Team Member for Sam Wright - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives...

  • Front/Back Office Assistant at Family Medical Office 家庭醫學診所徵全職櫃台人員

    3 months ago

    Monrovia, United States Sunjen Medical Inc Full time

    Job DescriptionJob DescriptionJob descriptionPosition:Full-time Front Desk/back office for Family Medicine ClinicHours: Mon-Fri 9 am to 6 pmLocation: MonroviaQualifications:Bilingual English&MandarinExcellent communication skillsBasic computer skillsFast learnerCheck-in/Check-out patients, take vitalsAbility to assist in billing process preferredAuthorized...

  • Customer Experience PT Nights and Weekends

    2 weeks ago

    Monrovia, United States Michaels Stores Full time

    Store - LA-MONROVIA, CA - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deli Customer Experience, Store Manager, Night, Weekend, Experience, Retail, Customer

  • Chinese-Bilingual Office

    2 months ago

    Monrovia, United States TransGlobal Full time

    Job DescriptionJob DescriptionLocation: 185 W. Chestnut Ave Monrovia, CA 91016Hours: Monday to Friday 9:00AM ~ 5:45PM with 45-minute lunch breakAbout UsTransGlobal stands as one of the largest insurance general agencies in the US, boasting over 25 offices nationwide. We pride ourselves on delivering an all-in-one financial service platform covering...

  • Licensed Account Manager

    1 week ago

    Monrovia, United States Staff My Agency Full time

    Samuel Wright - State Farm Agency, located in Monrovia, CA has an immediate opening for an Account Manager. An active Property & Casualty license is required for this role. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who...

  • Licensed Account Manager

    1 week ago

    Monrovia, United States Staff My Agency Full time

    Samuel Wright - State Farm Agency, located in Monrovia, CA has an immediate opening for an Account Manager. An active Property & Casualty license is required for this role. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who...

  • Licensed Account Manager

    1 month ago

    Monrovia, United States Sam Wright Agency - State Farm Full time

    Job DescriptionJob Description Samuel Wright - State Farm Agency, located in Monrovia, CA has an immediate opening for an Account Manager. An active Property & Casualty license is required for this role. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...

  • Mandarin-English Office Assistant

    1 week ago

    Monrovia, California, United States TransGlobal Full time

    Job OverviewLocation: Monrovia, CAWorking Hours: Monday to Friday, 9:00 AM - 5:45 PM with a 45-minute lunch break.About TransGlobalTransGlobal is recognized as one of the premier insurance general agencies across the United States, with a vast network of over 25 offices. We specialize in providing a comprehensive financial service platform that encompasses...

  • Mandarin-English Office Assistant

    1 week ago

    Monrovia, California, United States TransGlobal Full time

    Job OverviewLocation: Monrovia, CAWorking Hours: Monday to Friday, 9:00 AM - 5:45 PM with a 45-minute lunch breakAbout TransGlobalTransGlobal is recognized as one of the leading insurance general agencies across the United States, with a vast network of over 25 offices. We specialize in providing a comprehensive financial service platform that encompasses...

  • Mandarin-English Office Coordinator

    1 week ago

    Monrovia, California, United States TransGlobal Full time

    Position OverviewLocation: Monrovia, CAHours: Monday to Friday, 9:00 AM - 5:45 PM with a 45-minute lunch breakAbout TransGlobalTransGlobal is recognized as one of the leading insurance general agencies across the United States, with a robust presence through over 25 offices nationwide. We specialize in providing a comprehensive financial service platform...

  • Chinese-Bilingual Office

    3 weeks ago

    Monrovia, United States TransGlobal Full time $3,700 - $4,200

    Job DescriptionJob DescriptionLocation: 185 W. Chestnut Ave Monrovia, CA 91016Hours: Monday to Friday 9:00AM ~ 5:45PM with 45-minute lunch breakAbout UsTransGlobal stands as one of the largest insurance general agencies in the US, boasting over 25 offices nationwide. We pride ourselves on delivering an all-in-one financial service platform covering...

  • Client Relations Manager

    5 days ago

    Monrovia, California, United States Sam Wright Agency - State Farm Full time

    Job OverviewSam Wright Agency - State Farm is actively seeking a dedicated Account Manager to join our team. This role requires an active Property & Casualty license.We are looking for a dynamic individual who is passionate about fostering business growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter...

  • Insurance Account Executive

    5 days ago

    Monrovia, California, United States Sam Wright Agency - State Farm Full time

    Job OverviewSam Wright Agency - State Farm is seeking a dedicated Account Manager to join our team. This role requires an active Property & Casualty license.We are looking for a dynamic individual who is passionate about contributing to our agency's growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter...

  • Licensed Account Manager

    1 month ago

    Monrovia, United States Sam Wright Agency - State Farm Full time

    Job DescriptionJob Description Samuel Wright - State Farm Agency, located in Monrovia, CA has an immediate opening for an Account Manager. An active Property & Casualty license is required for this role. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...

  • Insurance Account Executive

    2 weeks ago

    Monrovia, California, United States Sam Wright Agency - State Farm Full time

    Job OverviewSam Wright Agency - State Farm is seeking a dedicated Account Manager to join our team. This role requires an active Property & Casualty license.We are looking for a dynamic individual who is passionate about fostering growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a...

  • Licensed Insurance Customer Service

    4 weeks ago

    Monrovia, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based...

  • Licensed Insurance Customer Service

    3 days ago

    Monrovia, United States Sam Wright Agency - State Farm Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow...