Front Counter Customer Service Rep

3 weeks ago


Santa Clara, United States D & M Traffic Service Inc Full time

Job Title: Front Counter Sales Representative

Company: D&M Traffic Services

Location: Santa Clara, CA

Job Type: Full-Time, Entry Level

About D&M Traffic Services:

D&M Traffic Services is a leading provider of traffic control solutions, dedicated to ensuring the safety and efficiency of construction sites, events, and roadwork projects. With a commitment to excellence and innovation, we strive to deliver top-notch traffic management services to our clients.

Position Overview:

We are seeking a motivated and customer-focused individual to join our team as a Front Counter Sales Representative. In this entry-level position, the successful candidate will play a key role in providing exceptional service to our customers, handling inquiries, processing orders, and contributing to the overall success of our sales department.

Responsibilities:

1. Customer Service:

- Greet customers in a professional and friendly manner at the front counter.

- Assist customers with product inquiries, pricing, and availability.

- Provide information on our range of traffic control products and services.

2. Order Processing:

- Accurately process customer orders, ensuring timely and efficient fulfillment.

- Coordinate with the warehouse team to manage inventory levels and product availability.

- Maintain detailed records of customer interactions, inquiries, and transactions.

3. Product Knowledge:

- Develop a strong understanding of our product offerings and stay updated on industry trends.

- Effectively communicate product features and benefits to customers.

- Collaborate with the sales team to promote special offers and upsell additional products.

4. Team Collaboration:

- Work closely with the sales and warehouse teams to ensure a seamless customer experience.

- Communicate customer feedback and concerns to relevant departments for continuous improvement.

5. Administrative Tasks:

- Perform general administrative duties, including filing, data entry, and maintaining organized records.

- Assist in maintaining a clean and organized front counter area.

Qualifications:

- Previous experience in a warehouse, construction, or sales environment is preferred.

- Ability to lift and carry up to 50 lbs, as some tasks may involve moving and handling heavy materials.

- Excellent communication and interpersonal skills.

- Strong attention to detail and accuracy in order processing.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Basic computer skills and proficiency in MS Office applications.

Benefits:

- Competitive salary

- Health insurance

- Retirement savings plan

- Opportunities for career advancement

If you are a dynamic and customer-focused individual with a passion for providing excellent service, we encourage you to apply for this exciting entry-level opportunity at D&M Traffic Services.

D&M Traffic Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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