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Technical Support Analyst
1 month ago
Role Overview
The Data Center Technician is responsible for ensuring successful installation and maintenance of the client's IT Infrastructure as well as on-going administration of all Data Center, MDF and IDF equipment and support systems. The Data Center Technician is a highly detail-oriented and organized individual with excellent analytic and problem-solving abilities.
Key Areas of Responsibility
- Install and maintain IT Infrastructure such as switches, servers and related products.
- Install, support and maintain UPS and Rack Power Systems.
- Install and maintain campus wiring
- Coordinate with vendors as required to maintain systems.
- Ensure proper patch levels on supported hardware and software.
- Assist in maintaining technical architecture documentation for the client's server infrastructure.
Other Responsibilities
- Support standards, security policies, practices, and guidelines for the client's infrastructure.
- Install new equipment as required using best practices
- Maintaining server rooms
- Maintaining accuracy of the objects in monitoring and asset management tools
- Work off hours and weekends as dictated by business need.
- Lift up to 60 pounds with or without assistance on occasion.
- 20% travel.
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.
Qualifications
Minimum Qualifications
- High School Diploma or equivalent.
- 3 years IT Data Center experience
- Capable of independently running and terminating copper and fiber within Data Centers
- Experience with Asset and Infrastructure Change Management processes
- Ability to conduct asset tagging, labeling and tracking
- Experience Surveying data centers and inventorying equipment
- Experience participating in Audit and Compliance activates and reporting for Data Centers
- MUST have experience with wiring and switches
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