Customer Service Representative: Full Time

3 weeks ago


Oklahoma City, United States Smart Solutions Inc Full time

We are looking for a Full-Time Customer Service Representative to handle customer inquiries and provide support. This role is crucial in ensuring our customers receive prompt and efficient assistance while maintaining a positive brand image. Key Responsibilities: Respond to customer inquiries via phone, email, or live chat in a professional and timely manner. Assist customers with product information, orders, returns, and issue resolution. Record and maintain accurate customer records and interactions in the database. Collaborate with other departments to resolve customer concerns or escalate issues as necessary. Stay updated on product knowledge and company policies to provide accurate information to customers. Strive to meet or exceed customer service goals and metrics set by the company. Requirements: Proven customer service experience or similar role. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-oriented mindset. Ability to multitask and work efficiently in a fast-paced environment. #J-18808-Ljbffr



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