Customer Service Representative

3 weeks ago


Knoxville, United States HALLSDALE-POWELL UTILITY DISTRICT (INC) Full time

Qualifications High School Diploma or GED 2+ years of customer service or administrative support in a busy, high call volume environment Unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty Excellent multi-tasking skills with strong attention to detail Strong verbal and written communication skills Proficient in Windows based software applications Ability to use a multi-line phone Data entry/records management Responsibilities Handle customer inquiries, billing questions, accept payments; troubleshoot customer issues, create work orders designed to address and alleviate customer problems; set up payment arrangements for customers with delinquent accounts; end of day balancing and reconciliation for accounting department; interface daily with internal partners in accounting, engineering, field services, and operations 8 hour shift Benefits Pay: $20.00 - $24.00 per hour 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Job Type Full-time Experience Level 2 years Weekly Day Range Monday to Friday Work Setting In-person Company Information Energy, Utilities, Government Agencies, Water Utilities, Public Services #J-18808-Ljbffr



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