Client Services Agent

1 month ago

Salt Lake City, United States ARUP Laboratories Full time

Description

Schedule :7-On/7-Off B week9:00 AM - 7:30 PM

Training Schedule : (approx. 9 weeks)Monday - Friday8:00 AM - 4:30 PM or 1:00 PM - 9:30 PM

Department: Client Services - 234

*Hourly rate is an estimate only which includes shift differential for nights, evenings or weekend shifts. Overall hourly rates will vary based on schedule

Primary Purpose: The Client Services Agent demonstrates competence in the policies, procedures and processes associated with delivering excellent customer service at ARUP Laboratories. This position will provide a supportive link between ARUP customers both internal and external, while demonstrating a professional image through phone, email and other communications to ARUP customers.

About ARUP : ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patients life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions :

Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers.

Create and modify patient orders and demographics by following complex ordering procedures, processes and policies.

Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing

Foster communications and exhibit exceptional customer service in all professional interactions.

Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, customer, and ARUP.

Exhibits high quality performance through accuracy and commitment in a timely manner.

Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction.

Familiarity with ARUP clients and Account Executives.

Provide education, guidance, and resolution to customers regarding available resources, information and application utility.

Promotes and utilizes multiple systems within ARUP in order to research and resolve customer issues effectively and efficiently

Serves as a liaison between ARUP customers and technical sections.

Other duties as assigned.

Physical and Other Requirements :

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Qualifications

Education

Required

+ High School Diploma or Equivalent or better

Experience

Required

+ Ability to type or 35 WPM and 10 key skills

+ Basic computer skills including internet proficiency and ability to effectively navigate computer and phone systems

+ Remote workers only: internet download speed of 75mbps and upload speed of 50mbps or ability to obtain prior to start date

Preferred

+ College level courses in medical terminology, biology, communications or related life sciences

+ General medical laboratory experience

+ One (1) year of experience in customer service

+ Familiarity with laboratory information system (LIS)

+ Intermediate computer skills including internet proficiency

+ HIPAA training or knowledge

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Insurance and Financial Agent

    3 weeks ago

    salt lake city, United States State Farm Agent Full time

    Join the leaders. With the brand recognition of a Fortune 500 company, State Farm agents offer products to help customers meet their insurance and financial service needs.Run a small business as a State Farm agent. Being a State Farm agent gives you a unique opportunity to develop yourself, your business, and your community.We are seeking professionals to...

  • Insurance and Financial Agent

    2 months ago

    Salt Lake City, United States State Farm Agent Full time

    Join the leaders. With the brand recognition of a Fortune 500 company, State Farm agents offer products to help customers meet their insurance and financial service needs.Run a small business as a State Farm agent. Being a State Farm agent gives you a unique opportunity to develop yourself, your business, and your community.We are seeking professionals to...

  • Client Support Specialist

    2 days ago

    Salt Lake City, United States SILAC Insurance Company Full time

    About SILAC SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering...

  • Agent Service Representative

    6 months ago

    Salt Lake City, United States England Logistics Full time

    At England Logistics, our business is logistics, but our passion is people. As a top third-party logistics provider, England Logistics is celebrated for its people-centric approach to providing transportation solutions. By helping shippers and carriers thrive, we believe in moving the industry forward. If you want to grow professionally with an Amazing...

  • Customer Service Agent

    1 week ago

    Salt Lake City, United States Enterprise Full time

    Enterprise - JobID: 498704 [Cleaner] As a Service Agent at Enterprise, you'll: Clean vehicle exterior by hand, brush or by operating washing equipment; Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand; Vacuum, shampoo, add air freshener and clean vehicle interior; Determine need for and add windshield fluid, gas,...

  • Customer Service Agent

    2 months ago

    Salt Lake City, United States Enterprise Full time

    Enterprise - JobID: 491538 [Cleaner] As a Service Agent at Enterprise, you'll: Clean vehicle exterior by hand, brush or by operating washing equipment; Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand; Vacuum, shampoo, add air freshener and clean vehicle interior; Determine need for and add windshield fluid, gas,...

  • Licensed Agent Insurance Representative

    11 hours ago

    Salt Lake City, United States Bankers Life Full time

    Licensed Agent Insurance Representative Location: Salt Lake City, UT, United States Job Category: Licensed Agents Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you have a passion...

  • Licensed Agent Insurance Representative

    1 day ago

    Salt Lake City, United States Bankers Life Full time

    Licensed Agent Insurance Representative Location: Salt Lake City, UT, United States Job Category: Licensed Agents Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you have a passion...

  • Client Service and Operations Coordinator

    6 days ago

    Salt Lake, Utah, United States Enterprise Services Full time

    At Enterprise Services, we value our employees and are committed to creating fulfilling opportunities for outstanding individuals within our organization. As a Client Service and Operations Coordinator, you will play a vital role in enhancing the client experience by providing exceptional service and administrative support to our Wealth Advisors.About Zions...

  • Office Representative

    6 months ago

    Salt Lake City, United States OLGA SERRATO - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities:  Establish customer relationships...

  • Customer Service Agent

    2 months ago

    Salt Lake City, United States Enterprise Mobility Inc Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Customer Service Agent

    3 months ago

    Salt Lake City, United States Enterprise Mobility Inc Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Customer Service Agent

    3 weeks ago

    Salt Lake City, United States Enterprise Mobility Inc Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Customer Service Agent

    2 weeks ago

    Salt Lake City, United States Enterprise Mobility Inc Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Customer Service Agent

    6 months ago

    Salt Lake City, United States HRmango Full time

    HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential! We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the...

  • Seasonal Customer Service Agent

    5 months ago

    Salt Lake City, United States Enterprise Holdings Full time

    Overview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • CSU ORS Agent, Compliance Agent I

    4 weeks ago

    Salt Lake County, United States Utah Department of Human Services Full time

    Job Description Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you!  Experience a positive work-life balance, with a Monday through Friday (8am - 5pm) work schedule and excellent benefits! Contribute to our communities by helping the Utah Office of...

  • Customer Service

    5 months ago

    Salt Lake City, United States Premier Truck Group Full time

    Winners Work Here! Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and...

  • Guest Service Agent

    4 weeks ago

    Salt Lake City, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4Z7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Client Service Coordinator

    2 months ago

    Salt Lake City, United States Banfield Full time

    Client Service Coordinator - Job Description SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care...