Assistant Manager of DFD

3 weeks ago

Salisbury, United States Krispy Kreme Doughnuts Full time

The Assistant Manager DFD will be the principal shop-level leader of DFD or Delivered Fresh Daily operations. The position will report to the General Manager and oversee the end to end DFD process - order management, driver management, driver scheduling, shop-level fleet / equipment operations, and customer service. In short, they will be responsible for managing all functions of DFD operations while managing local level customer service issues. The AM DFD works with the Shop General Manager and the Market Sales Manager to execute sales plans and promotional activity to meet budget revenue and cost objectives. A successful AM DFD will perform all duties in accordance with company policy, standards or established procedures. A commitment to teamwork, a clean, professional appearance, enthusiasm, customer-focused behaviors and a high energy level are necessary.HERE'S A TASTE OF WHAT YOU'LL BE DOINGSales & Customer Service Identify off-premise customers for service.Establish and enhance customer relations through direct contact with customer base.Coordinate and executes multiple DFD or off-premise programs.Enhance Customer Service Excellence by conducting market visits/audits gaining customer inputManage order planning to meet daily demandCoordinate and execute point of sale (POS) relating to promotional and or special activity by account or market.Support Brand Integrity.Provide off-premise data to Market Sales Manager as required.Schedules adequate staffing of Route Service Representatives for daily operations and/or safely and properly performs functions of any open department position as required.Works with sales team in compiling explanations of data for the reconciliation process.Forecast and project product needs; communicate vertically and ensure implementation.Fleet Management Works directly with Fleet Manager to plan and communicate truck needs and availability.Works with service provider in negotiations, quotes, invoicing, warrantee work, etc.Provides data collection and entry into the AS-400 Logistics for truck(s) referenced for repair or CER process.Review fuel statements weekly for discrepancies. Validates and sends to Genral Manger for approval.TrainingTrain new and current DFD team members and assist General Manager with data to complete related documentation as requiredSupport all training initiativesIdentify needs and qualifications of DFD team members for succession planningEquipmentDetermine and communicate needs for product displays.Assemble and deliver product displays as needed.Assign use of handheld computer where applicable.Perform routine cleaning, maintenance and training proper use of handheld computer where applicable.Safety and SanitationCommunicate and execute all safety related directives, conduct safety meetings and training and participates in monthly corporate safety conference call.Monitors compliance of safety related behavior and guidelines, takes immediate course of action against municate and execute Krispy Kreme standards relating to food service transportation and vestigate vehicle or personal safety incidents and complete proper procedures and documentation, report to Shop General Manager, Field Operations Manager and Corporate ply with all safety and sanitation standardsMaintain good personal hygieneMaintain a clean and neat uniform at all timesDrive safely and abide by all appropriate traffic rules and regulationsMaintain a clean vehicle at all timesMaintain clean sales displaysReport all moving violations and accidents involving injury or property damage immediatelyVehicle MaintenanceUtilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as requiredKeep company vehicle cleanPerform basic maintenance such as checking the oilReport any vehicle maintenance concerns to a supervisorAssist in the shuttling of trucks from the shop to the service providerLeadershipUphold an ethic of teamwork with fellow employeesOversee Route Service Representative staffMaintain a sincere, courteous and respectful demeanor with coworkers, team members, supervisors and customersWork with management and team members to improve performance and implement new initiativesUse good judgment and avoid risk taking while operating a company vehicleAssist with the checking of product returns and the settling of route accounting to ensure accuracy for DFD sales reporting.Other duties as assignedYOUR RECIPE FOR SUCCESSHigh school or GED required2-5 years management experience in a retail or QSR environmentMust be at least 18 years of ageExperience with sales, management, production, and customer serviceStrong communication, organizational, and leadership skillsPleasant disposition, sociable, accommodating nature, and enthusiasmSelf-motivation, creativity, and adaptabilityBasic computer, telephone, and fax knowledgeExtensive knowledge of all territories in a shop region or marketPrevious Territory/Route Sales experience preferredOrganizational skillsSuccessfully complete any territory training programAbility to drive and operate delivery vehicle safely for considerable amounts of time in various environmental conditionsMust perform all related competencies outlined in the Krispy Kreme Shift Management Training WorkbookMust meet Krispy Kreme driving standards (three-year clean driving)Post secondary education strongly preferredNY ONLY: Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.

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